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Community Relations Coordinator

2 months ago

Clearwater, Florida, United States Clearwater Housing Development Corporation Full time
Job OverviewBenefits:
  • 401(k) plan
  • 401(k) matching contributions
  • Performance-based bonuses
  • Comprehensive dental coverage
  • Employee discount programs
  • Health insurance options
  • Paid time off
  • Opportunities for training and development
  • Tuition reimbursement
  • Vision care coverage

POSITION SUMMARY

The Community Engagement Administrator supports the Property Manager in the seamless operation and effective branding of the designated property. This role encompasses oversight of both operational and financial elements, including lease renewals, rent collection, management of delinquencies, eviction processes, and maintenance of applicable waiting lists. Additionally, the position involves managing the marketing initiatives and performing essential financial and operational reporting. Compliance with federal, state, and local regulations, as well as adherence to established policies, is paramount.

KEY RESPONSIBILITIES
The following are primary responsibilities and tasks expected in this role:
  • Assist the Senior Property Manager in optimizing site performance in alignment with management programs and site-specific goals, including vacancy rates, work order completion, inspections, rent collection, turnaround times for vacant units, audits, regulatory compliance, and tenant file management.
  • Develop and execute a bi-annual marketing strategy aimed at enhancing outreach, generating leads, and improving occupancy rates.
  • Conduct regular resident feedback surveys and monitor local engagement to inform marketing strategies.
  • Manage the marketing and activities budget in accordance with approved guidelines.
  • Ensure all events and activities are adequately staffed and led by qualified personnel.
  • Execute public relations initiatives as part of the marketing strategy, including media outreach and community engagement.
  • Oversee the digital marketing strategy, including social media, search engine optimization, content creation, and advertising, subject to approval.
  • Coordinate with vendors, solicit quotes, and process purchase requests.
  • Handle eviction processes, including the completion of necessary paperwork, serving and filing notices, liaising with legal counsel, and attending court proceedings.
  • Assume responsibility for property operations in the absence of the Property Manager.
  • Maintain all accounts receivable, including rent collection and rent roll management.
  • Prepare and input invoices for the property into the property management software.
  • Facilitate move-ins, move-outs, and lease renewals.

EDUCATION AND EXPERIENCE REQUIREMENTS
  • Bachelor's degree in Management or Business Administration from an accredited institution, or an equivalent combination of experience, education, and training.
  • A minimum of three years of experience in multi-family residential property management or a related field.
  • Proficiency in Windows operating systems and MS Office applications, including Word and Excel. Familiarity with internet applications, email, and proprietary software such as File Vision and Yardi.
  • Possession of a valid driver's license.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Understanding of Department of Housing and Urban Development (HUD) regulations relevant to property management.
  • Knowledge of laws and standards applicable to property management, including Fair Housing Laws, OSHA standards, and local and state building codes. Basic principles of building maintenance and fire safety.
  • Willingness to travel between office locations and attend meetings as required.
  • Ability to operate a motor vehicle for site visits and property inspections.