Client Success Training Specialist

2 weeks ago


New York County New York, United States Broadway Support Services Full time
About the Role

Broadway Support Services is a leading provider of debt settlement services, dedicated to helping individuals overcome financial challenges through education and personalized support.

Job Summary

We are seeking a highly skilled Client Success Training Specialist to join our team. As a key member of our Client Success department, you will be responsible for designing and delivering training programs to ensure our client-facing teams have the knowledge and skills necessary to provide exceptional service to our clients.

Key Responsibilities
  • Develop and deliver comprehensive training programs for new hires and existing team members, focusing on client success and service excellence.
  • Collaborate with cross-functional teams to design and implement training initiatives that drive business results and improve client satisfaction.
  • Utilize adult learning principles and instructional design best practices to create engaging and effective training content.
  • Measure and evaluate training effectiveness, providing feedback and recommendations for improvement.
  • Stay up-to-date on company policies, product updates, and industry best practices to ensure training content remains current and relevant.
Requirements
  • Minimum 1 year of experience as a Trainer or Instructional Designer.
  • Working knowledge of adult learning theory and instructional design principles.
  • Strong facilitation and presentation skills, with the ability to explain complex concepts to diverse audiences.
  • Excellent communication, coaching, and mentoring skills.
  • Strong analytical, documentation, and project management skills.
  • Experience with virtual training platforms and tools is a plus.
What We Offer

Broadway Support Services is a dynamic and supportive work environment that offers opportunities for growth and development. Our comprehensive benefits package includes:

  • Private insurance
  • Meal subsidy
  • Referral program
  • Transportation benefits
  • Massive growth opportunities
  • Continuous development
  • Privileged location
  • Great work environment


  • New York County, New York, United States Broadway Support Services Full time

    About the RoleBroadway Support Services is a leading provider of customer support services, dedicated to helping individuals navigate challenging financial situations. We're seeking a highly skilled Client Success Training Specialist to join our team.Key ResponsibilitiesDesign and deliver comprehensive training programs for new hires and existing team...

  • Associate Director

    4 weeks ago


    New York, United States Training The Street Full time

    Job DescriptionJob DescriptionTraining The Street (TTS) is the world’s leading financial learning services company offering targeted and customized training courses to corporate and educational clients. Through the use of highly effective, intuitive teaching methods in an interactive, multimedia setting, our mission is to teach the everyday valuation...


  • New York County, New York, United States G2 Risk Solutions Full time

    Job OverviewThe Client Success Specialist serves as a pivotal point of contact for our esteemed clientele.Key ResponsibilitiesOversee the configuration of client accounts and provide training for newly onboarded clients.Deliver exceptional ongoing account management and customer support, ensuring high levels of client satisfaction and retention.Inform...


  • New York, New York, United States RedTech Recruitment Full time

    Client Success SpecialistAn exciting opportunity has arisen for a Client Success Specialist to become part of a pioneering software technology firm. This organization is recognized for its innovative approach and is situated in a vibrant urban setting. The role offers comprehensive training, clear career advancement pathways, and the chance to work alongside...


  • New York, New York, United States RedTech Recruitment Full time

    Client Success SpecialistAn exciting opportunity has arisen for a Client Success Specialist to become part of a leading innovative software technology company. This role is perfect for individuals eager to develop their skills in a dynamic environment while receiving comprehensive training and opportunities for career advancement.Location: New York,...


  • New York, New York, United States RedTech Recruitment Full time

    Client Success SpecialistAn exciting opportunity has arisen for a Client Success Specialist to become part of a leading innovative software technology company. This role is perfect for individuals looking to develop their careers in a dynamic environment, where they will receive comprehensive training and guidance from industry experts.Location: Initially...


  • New York County, New York, United States Kastle Systems Full time

    Overview:The Client Success Specialist will be instrumental in guaranteeing the satisfaction and success of our clientele, employing a consultative methodology that encompasses the entire client journey. This position requires proactive engagement with clients to discern their requirements, offering assistance, and spearheading initiatives for account growth...


  • New York, New York, United States Agility Talent Full time

    Company Overview:Agility Talent is a leading player in the Fintech sector, renowned for its innovative CRM solutions tailored for the Financial industry.About the Role:This position is an engaging and proactive role that necessitates collaboration across various departments to ensure an exceptional experience for our clients. The role is primarily...


  • New York, New York, United States Smartly Job Board Full time

    Are you enthusiastic about leading the charge in the dynamic realm of social advertising? Do you take pride in fostering retention and growth among valued clients by understanding their business objectives and aiding them in achieving success?We are seeking a proactive Client Success Specialist to join our expanding Enterprise Customer Success team,...


  • New York, New York, United States Pacvue Full time

    About Us: Pacvue stands at the forefront of eCommerce advertising, sales, and intelligence solutions. We empower some of the largest global brands to enhance their presence on platforms such as Amazon, Walmart, Instacart, and various other marketplaces. Our commitment is to assist sellers and agencies of all sizes in navigating the dynamic landscape of...


  • New York, New York, United States Schrödinger Full time

    We are looking for a Client Success Specialist to become a vital part of our team at a prominent organization committed to improving human health and quality of life through cutting-edge computational techniques.As an essential member of our Enterprise Informatics division, you will significantly contribute to the implementation of the groundbreaking...


  • New York, New York, United States Kastle Systems Full time

    Position Overview:The Client Success Specialist is essential in guaranteeing our clients' satisfaction by employing a consultative methodology throughout the entire client journey. This role requires proactive engagement with clients to identify their requirements, offering assistance, and promoting account growth and retention strategies.This individual...


  • New York, New York, United States Eulerity Full time

    Eulerity is an innovative technology firm specializing in marketing automation solutions tailored for small enterprises and franchises. Our acclaimed proprietary software facilitates the design, implementation, and assessment of paid marketing initiatives across major digital platforms, including Google Search, Social Media (Facebook / Instagram), Display,...


  • New York, New York, United States Sky IT Group Full time

    Client Success Specialist - Sky IT GroupAbout Sky IT Group:Sky IT Group is the driving force behind SKYPAD, a premier B2B SaaS platform that enhances collaboration between some of the world's most esteemed brands and leading retailers globally. By harnessing automation and self-service reporting, SKYPAD delivers critical insights into product and...


  • New York, New York, United States visit Full time

    Join Our Team as a Client Success SpecialistWe are seeking a dedicated and driven Client Success Specialist to become a vital part of our remote workforce. In this role, you will manage a portfolio of clients, serving as their primary contact and advocate. Your responsibilities will include overseeing the onboarding process, nurturing client relationships,...


  • New York, New York, United States Whop Full time

    About Whop Whop is dedicated to establishing a transformative online ecosystem where connection, consumption, creation, and commerce converge seamlessly. Each month, individuals from around the globe engage with Whop to expand their knowledge, forge new relationships, and enhance their everyday experiences. In under three years, we have empowered tens of...


  • New York, New York, United States PermitFlow Full time

    Position OverviewAbout PermitFlowPermitFlow is dedicated to enhancing and simplifying the construction permitting process within the expansive $1.6 trillion U.S. construction sector. Our innovative software solution accelerates the permitting timeline, facilitating the entire process from research and application preparation to submission and ongoing...


  • New York, New York, United States Comcast Full time

    Comcast, a leader in media and technology, offers extensive advertising solutions for publishers, advertisers, and media buyers. Leveraging premium video content, advanced analytics, and cutting-edge technology, we facilitate seamless transactions across diverse platforms and sales channels. With a global presence, we operate in multiple countries, enabling...


  • New York, New York, United States Flowcode Full time

    Flowcode is at the forefront of bridging offline and online interactions, creating direct connections between brands and consumers. By integrating data-driven design with cutting-edge conversion technology, Flowcode facilitates contactless connections with remarkable speed, security, and simplicity. As a privacy-compliant and ultra-fast scanning solution,...


  • New York, New York, United States Scion Staffing Full time

    Position OverviewSalary: $98,000 to $134,000About Scion Staffing:Scion Staffing is transforming the recruitment industry with an innovative platform that allows hiring teams to discover, interview, and onboard top talent for various roles without the need for traditional recruitment agencies.This posting invites job seekers to establish a profile on Scion...