Public Assistance Eligibility Advisor

2 weeks ago


Valparaiso Indiana, United States DFR Full time

Overview:
This role is focused on providing support within the social services sector as part of the Division of Family Resources (DFR). The position involves assisting Indiana residents in navigating the application process for public assistance programs. The DFR is tasked with evaluating eligibility for various assistance programs, including TANF (Temporary Assistance for Needy Families), SNAP (Supplemental Nutrition Assistance Program), and Medicaid.

The Eligibility Advisor will play a crucial role in managing the intake of new applications and the documentation required for ongoing assistance.


Knowledge Services, a certified woman-owned business established in 1994, is a leader in professional services with a strong presence across North America. We specialize in Managed Service Programs (MSP), Employer of Record/Payrolling Services, National Recruitment, and Staffing Services, serving diverse industries such as IT, Healthcare, and Government.


Responsibilities:
- Collect relevant data for all assistance programs through direct client interactions or phone communications.
- Ensure that all information is accurately gathered and complies with state regulations.
- Acquire necessary release forms and medical documentation as required.
- Verify financial information, including income and assets, along with other legal documents.
- Discuss program requirements and regulations with clients.
- Utilize automated systems to assess eligibility for state assistance programs.
- Perform data entry into the state database.
- Address inquiries promptly via phone or email.

Qualifications:
- Highly organized and analytical team player.
- Previous experience in case management is advantageous.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office and general computer skills.
- Basic mathematical abilities.
- Independent and reliable worker with a strong customer service orientation.
- Preferred educational background includes a Bachelor’s or Associate degree in Counseling or Social Services; however, a High School Diploma or GED is required.
- A minimum of 2 years of experience in a social service environment or government-related roles is preferred.
- Candidates with experience as a Case Manager, Eligibility Specialist, or related roles are encouraged to apply.


This position offers an opportunity to positively impact the community while providing a pathway for career advancement. Comprehensive training will be provided to ensure success in this role. The compensation is competitive, with benefits and a standard workweek.


Physical Requirements:
- Frequent sitting and handling of objects.
- Occasional standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Vision Requirements:
- Ability to see information in print and/or electronically.

Knowledge Services is committed to fostering a diverse workforce and an inclusive culture. We welcome applications from individuals with disabilities, veterans, and military families.

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