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Public Assistance Coordinator

2 months ago

Huntington Indiana, United States DFR Full time

Position Overview:
This role is integral to the operations of the Division of Family Resources (DFR) within the social services sector.


As a Public Assistance Coordinator, you will play a vital role in facilitating the evaluation of applications submitted by residents seeking public aid. The DFR is tasked with assessing eligibility for various assistance programs, including cash assistance, food assistance, and healthcare support.

The responsibilities of the Public Assistance Coordinator include aiding in the management of new applications and documentation for ongoing public aid.


About the Organization:
Knowledge Services, a certified woman-owned business, has been a leader in professional services since its inception in 1994. With a workforce exceeding 1500 employees across North America, we specialize in Managed Service Programs, Employer of Record services, and comprehensive staffing solutions.

Our organization is dedicated to delivering exceptional services to a diverse range of sectors, including Information Technology, Healthcare, Entertainment, Government, and Manufacturing.


Key Responsibilities:
1. Greet all visitors and ascertain the purpose of their visit.
2. Verify client information for precision.
3. Assist clients with digital applications.
4. Organize client appointments.
5. Digitally archive documents into client files.
6. Oversee the functionality of office equipment.
7. Manage incoming calls and direct them appropriately.
8. Maintain daily logs of activities.
9. Provide exemplary customer service to all clients.

Qualifications:
- A genuine desire to assist others.
- Strong background in customer service.
- Ability to uphold confidentiality.
- Capable of managing conflicts calmly.
- Dependable and trustworthy in the workplace.
- Proficient in multitasking.
- Demonstrated job stability.
- High School diploma or equivalent required.
- Clean criminal history.
- Previous experience in roles such as Customer Service Representative, Cashier, Administrative Assistant, or Receptionist is preferred.


This position offers a long-term opportunity to make a significant impact within the community, with potential for career advancement. The compensation is competitive, with benefits and a standard workweek.


Physical Requirements:
This role frequently requires sitting and handling objects. Occasional requirements include standing, walking, reaching, talking, hearing, and lifting items up to 25 pounds.

Vision Requirements:
Ability to perceive information in print and/or digital formats.

Knowledge Services is committed to fostering a diverse workforce and an inclusive culture. We do not discriminate based on disability, veteran status, or any other protected status under applicable laws. Individuals with disabilities, veterans, and military families are encouraged to consider this opportunity.

INDDFR