Lead Eligibility Support Specialist

2 weeks ago

Elkhart Indiana, United States DFR Full time

Overview:
This role is situated within the DFR framework, focusing on supporting Indiana residents in their pursuit of public assistance.

The Lead Eligibility Support Specialist is tasked with guiding and mentoring a team of Eligibility Assistants, ensuring they effectively assist individuals navigating the public assistance system.

This position serves as a critical link between Knowledge Services, DFR Management, and the Eligibility Assistant team. The ideal candidate will exhibit exceptional organizational skills and a collaborative spirit, essential for fostering a productive work environment. A comprehensive understanding of the Eligibility Assistant's responsibilities and expectations is crucial.


Knowledge Services, established in 1994 and based in Indianapolis, IN, is a certified woman-owned professional services organization employing over 1500 individuals across North America.

Founded by Julie Bielawski, CEO, Guidesoft, Inc.

DBA Knowledge Services is recognized as a leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.

We deliver exceptional services to major organizations across various sectors, including IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing, and more.


At Knowledge Services, we are dedicated to fostering growth opportunities – for our organization, each team member, and our partnerships.

We believe that titles are merely a framework for realizing each individual's limitless potential. Our commitment to enhancing our team, products, and processes drives our daily operations.

Our guiding principles are encapsulated in four Pillars that define our identity and business conduct:
Knowledge, Integrity, Innovation, and Service.

Responsibilities:
• Mentor and support Eligibility Assistant personnel

• Travel to DFR offices as required (daily/weekly travel).

• Provide coaching and guidance to the Eligibility Assistant team

• Ensure adherence to policies and procedures as outlined by DFR Local Office Management

• Implement procedural updates from management

• Compile and submit daily and weekly reports on activities undertaken while assisting Eligibility Assistant staff

• Offer ongoing training and direction to Eligibility Assistant personnel

• Provide production support as necessary

Qualifications:
• Previous experience as an Eligibility Assistant is essential

• Highly organized and analytical

• Capable of delivering clear and concise instructions

• Demonstrated leadership abilities

• Patience and understanding when working with others

• Strong written and verbal communication skills

• Proficient in computer applications, including Word, Excel, and Outlook

• Independent and self-motivated

• Solid background in customer service

• Preferably holds a Bachelor’s or Associate’s degree in Counseling or Social Services; however, a High School Diploma or GED is required

• A minimum of 2 years’ experience in a social service setting, preferably within state or local government


This position offers the opportunity to make a significant impact within the community and among Eligibility Assistants.

Ongoing training will be provided to equip you with the necessary skills for success in this role.


Physical Requirements:
• Frequent sitting and handling of objects with hands.

• Occasional standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Vision requirements:
• Ability to perceive information in print and/or electronically.

Location:
• The primary location for this role will be determined based on candidate selection, with office visits assigned as necessary.

Knowledge Services is an equal opportunity employer committed to fostering a diverse workforce and an inclusive culture.

We do not discriminate based on disability, veteran status, or any other protected status under federal, state, or local laws.

Individuals with disabilities, veterans, and military families are encouraged to apply.

INDDFR

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