Senior Director, Travel Sales Assistant

7 hours ago

Walnut Creek, California, United States AAA Northern California, Nevada & Utah Full time

We strive to transform AAA Northern California, Nevada & Utah for the next century by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Exceptional Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

At AAA Northern California, Nevada & Utah, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. The Senior Director, Travel Sales is responsible for sales growth and the day-to-day operations of the travel sales team, ensuring efficiency and high-quality service delivery.

ESSENTIAL FUNCTIONS

  • Leadership
    • People Leadership: Leads a large, field-based team (150-300 TMs)
    • Recruiting, hiring and motivating talent to achieve personal and professional goals
    • Coaches and manages Travel Sales Managers with club goals, performance feedback, evaluations and performance documentation
    • Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
    • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage
    • Acts as a mentor and shares best practice process support for manager
    • Drive strategic sales growth in alignment with the overall Travel strategy
    • Articulate a clear vision for the travel sales division aligned with the Travel organization's strategic plan
    • Discover and leverage on new market opportunities to drive growth and profitability
    • Stay abreast of industry trends, emerging technologies, and competitive landscape to maintain a competitive edge
    • Manage team's performance to compensation plan
  • Collaboration with travel and cross business line teams to enhance consumer decision-making, fostering partnerships with stakeholders for alignment with agency and club objectives, and driving innovation to maintain competitiveness in the market
  • Deliver Travel Service results
    • Develops and executes against a business plan managing strategies that supports
    • Travel Service growth as appropriate Analyzes Travel reports, and internal performance statistics to accurately forecast results and make quick changes where needed
    • Ensures compliance with AAA policies, procedures, standards and regulations
    • Steward of all Travel resources and expense budget compliance
    • Monitor sales performance and KPI and use data to identify areas of sales improvement, adjust strategies, and drive results to achieve targets
    • Oversee the day-to-day operations of the travel sales team ensuring efficiency and high-quality service delivery
    • Develops ideas for additional ways to market the Travel Services within their region and raises awareness for new products
    • Develop and execute sales strategies to promote travel bookings and increase market share
    • Overall responsibility for member satisfaction
    • Works to drive new technology adoption among team
  • Supports Travel Services and leads special project initiatives
    • Supports travel development and processes improvement, often working on one or more projects for the department
    • Plans and directs strategic, operational, and financial sales-related activities and updates for the SVP Travel, CSO and CEO
    • Able to create, write, and present in-depth business plans, leveraging financial and sales operations acumen

KNOWLEDGE AND SKILLS

  • Extensive experience in the travel industry, with a proven track record of leadership and strategic planning
  • Strong financial acumen and experience managing budgets and financial performance
  • Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels
  • Proficiency in leveraging technology and digital tools to enhance operations and customer experience
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions
  • Strong problem-solving and decision-making skills
  • Highly collaborative individual, with excellent communication skill
  • Exceptional judgment and strong interpersonal skills to be comfortable, effective and persuasive in dealing with employees, senior management and Board of Directors
  • Self-starter with ability to handle multiple activities
  • Ability to lead interdepartmental teams
  • Strong facilitation skills
  • Possesses a can-do attitude
  • Ability to work independently and in teams
  • Advanced project/program management competence and skills
  • Proven exceptional analytical, planning, problem solving, and solution design skills

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Minimum Qualifications
    • Bachelor's degree in business, marketing or other related fields plus 8 years of travel industry experience, with an extensive knowledge of the AAA infrastructure and current trends in the wholesale, retail and online travel industry to include 2 years of management experience
    • Valid Driver's License
  • Preferred Qualifications
    • Masters of Business Administration

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