Internet Sales Department Manager
4 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Internet Sales Department Manager to join our team at Hendrick Automotive Group. As a key member of our sales team, you will be responsible for leading the Internet Sales Department and driving sales performance results.
Responsibilities:
* Lead the Internet Sales Department and oversee daily operations
* Develop and implement sales strategies to improve sales performance
* Supervise and train Internet Sales team members
* Collaborate with upper management and Human Resources on hiring and discipline decisions
* Assist Internet Sales team with processing sales
* Develop promotions to motivate internet sales team
* Set schedules for internet sales team
* Interact with customers to ensure customer satisfaction
* Oversees the preparation of direct marketing materials for prospective customers
* Maintains the center's Website
* Handles incoming calls and directs them to the appropriate manager
* Attends required manager meetings
* Works closely with department managers to ensure customer satisfaction
* Follows up with "shoppers" through telephone, mailings and electronic media prior to purchase
* Follows up with customers through telephone, mailings and electronic media after purchase
* Follows up with customers through telephone and mailings after service
* Answers incoming e-mails by responding to customers via electronic media
* Generates customer follow-up letters
* Maintains effective employee relations
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Records all hours worked accurately in company timekeeping system
* Follows Safeguards rules and regulations.
Requirements:
* Bachelor's degree in Business Administration or related field
* 5+ years of experience in sales management
* Excellent sales skills and prior management or supervisory experience
* Working knowledge of automotive sales industry
* Valid Driver's License
* Automobile Salesperson License
* Advanced knowledge of Microsoft Office Products
* Ability to understand and follow instructions
* Ability to communicate effectively with customers and company personnel
Work Environment:
This position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Work involves continual contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities. Due to the nature of this position, employee may be exposed to various work environments.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
* Servant Leadership
* Teamwork through Trust & Respect
* Integrity
* Commitment to Customer Enthusiasm
* Passion for Winning
* Accountability at All Levels
* Commitment to Continuous Improvement
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