Center Operations Manager
2 months ago
Round1 Entertainment Center is seeking a dedicated and experienced Center Operations Manager to oversee the daily operations of our bustling entertainment facility.
As a key member of our team, you will play a vital role in ensuring a positive and memorable experience for our guests while maintaining a safe and efficient environment.
- Essential Duties:
- Lead and supervise a team of dedicated staff members, fostering a collaborative and supportive work environment.
- Implement and enforce company policies and procedures related to customer service, safety, security, and loss prevention.
- Oversee the maintenance and upkeep of all facility equipment and infrastructure, ensuring optimal functionality and adherence to safety regulations.
- Monitor financial performance, manage inventory, and control costs to maximize profitability.
- Develop and implement strategies to enhance customer satisfaction and drive business growth.
- Collaborate with marketing and sales teams to promote events and special offers.
Non-Essential Duties:
- Identify opportunities for process improvement and efficiency within the center operations.
- Assist in the development and implementation of training programs for staff members.
- Maintain accurate records and documentation related to facility operations, safety, and compliance.
- Foster a positive and ethical work environment that promotes teamwork and integrity.
Qualifications:
- Proven experience in managing a team within a similar entertainment or hospitality setting.
- Strong leadership skills with the ability to motivate, coach, and develop staff members.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in financial management principles and practices.
- A commitment to providing exceptional customer service and creating a memorable guest experience.
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