Center Operations Manager

2 months ago


San Francisco, California, United States Round1 Full time

Round1 Entertainment Center is seeking a dedicated and experienced Center Operations Manager to oversee the daily operations of our bustling entertainment facility.

As a key member of our team, you will play a vital role in ensuring a positive and memorable experience for our guests while maintaining a safe and efficient environment.

  • Essential Duties:
  • Lead and supervise a team of dedicated staff members, fostering a collaborative and supportive work environment.
  • Implement and enforce company policies and procedures related to customer service, safety, security, and loss prevention.
  • Oversee the maintenance and upkeep of all facility equipment and infrastructure, ensuring optimal functionality and adherence to safety regulations.
  • Monitor financial performance, manage inventory, and control costs to maximize profitability.
  • Develop and implement strategies to enhance customer satisfaction and drive business growth.
  • Collaborate with marketing and sales teams to promote events and special offers.

Non-Essential Duties:

  • Identify opportunities for process improvement and efficiency within the center operations.
  • Assist in the development and implementation of training programs for staff members.
  • Maintain accurate records and documentation related to facility operations, safety, and compliance.
  • Foster a positive and ethical work environment that promotes teamwork and integrity.

Qualifications:

  • Proven experience in managing a team within a similar entertainment or hospitality setting.
  • Strong leadership skills with the ability to motivate, coach, and develop staff members.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Proficiency in financial management principles and practices.
  • A commitment to providing exceptional customer service and creating a memorable guest experience.


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