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Front Desk Representative

2 months ago

Honolulu, Hawaii, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Residences Waikiki Beach. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage all payment types, including room charges, cash, checks, debit, and credit.
  • Process check-outs, resolving any late or disputed charges.
  • Respond to guest calls, messages, requests, questions, and concerns in a timely and professional manner.
  • Coordinate with Housekeeping to track room readiness for check-in.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.
What We Offer

We offer a competitive hourly rate of $32.35 per hour and a comprehensive benefits package. As a member of our team, you will have the opportunity to work with a diverse group of colleagues and develop your skills and knowledge in a fast-paced and dynamic environment.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.