Avaya Solutions Engineer

3 days ago


Jacksonville, Florida, United States INSPYR Solutions Full time
Job Description

Job Title: Avaya Solutions Engineer

Location: Onsite in Jacksonville, FL

Duration: Fulltime / Permanent

Compensation: $110,000 - $135,000 + annual bonus

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

We are seeking On-Site Technicians to provide 8x5 support for one of our customers located in the Jacksonville Florida area. This customer has multiple locations in the metropolitan area.

Key Responsibilities:

  • Provide technical support for Avaya Aura voice and/or current Avaya messaging solutions
  • Function as a member of a staff team and be capable with Avaya call distribution applications
  • Understand the Avaya Call Management System application
  • Experience with networking and Switches and/or Routers is a plus
  • Avaya Credentials in Core Communications is expected
  • Progress to secure additional Avaya Credentials is required
  • Continuing education and willingness to learn on their own without managerial direction
  • ACIS and ACSS for Communications Applications, Call Center Elite and working knowledge of Avaya Aura Experience Portal

Requirements:

  • Must have an outstanding work ethic
  • Active ACIS Cert
  • Active ACSS Cert
  • Ability to successfully support and juggle priorities
  • Ability to multitask, prioritize and work under pressure
  • Must have excellent verbal and written communication skills
  • Proficient in Windows operating system and associated software
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Professional appearance
  • Excellent attendance and demonstrated history of being on time
  • Ability to adapt and willingness to learn new things
  • Ability to establish effective working relationships with members of the team and customer staff

Education: Associate's degree (will consider work experience in lieu of degree)

Experience: At least 4 years working full-time in current Avaya Aura solutions (Release 8 and newer). Release 10 experience is highly desired.

About INSPYR Solutions:

We are a national expert in delivering flexible technology and talent solutions. We strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.



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