Customer Success Specialist
7 days ago
Relay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Specialist to thrive in a dynamic, high-growth start-up environment.
Job OverviewAs a Customer Success Specialist at Relay, you'll play a critical role in shaping the customer experience from trial to ongoing support. You'll be responsible for managing a portfolio of B2B customer accounts, including onboarding, full lifecycle management, and support of products and services.
Key Responsibilities- Develop and maintain strong relationships with customers to understand their needs, use cases, and pain points.
- Serve as the subject matter expert on Relay's product line, including device hardware, accessories, mobile application, dashboard, and service/connectivity options.
- Identify and communicate opportunities for upsell of additional Relay products.
- Lead customer communication plans for product releases on a monthly cadence and internal coordination/resolution for complex and/or critical customer questions/issues.
- Triage and serve as the voice of the customer to the appropriate internal owner to ensure that the wide variety of needs are being met.
- Effectively communicate trends in customer needs and monitor analytics and reporting for your portfolio.
- Bachelor's Degree.
- 1+ years experience in Customer Success, Sales Development, and/or Account Management.
- Self-driven work ethic and strong organizational skills.
- Excellent organizational and communication skills.
- Proven track record of successfully building and supporting relationships with all levels of seniority.
- Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy.
We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (Best Work In My Life). It's truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
At Relay, we offer 100% paid insurance health, dental, vision, long/short-term disability, and life insurance benefits for you and those who depend on you. Generous paid time off, 401(k) savings plan, baby cash reward, paid parental leave, wellness perks, free snacks, and fun times.
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