Client Relations Specialist
1 week ago
Vomela Specialty Company is on the lookout for a Customer Support Associate to enhance our team. This role is pivotal in collaborating with clients to manage orders, address customer inquiries, and uphold client satisfaction.
As an integral part of our sales team, your responsibilities will include coordinating delivery schedules, accurately processing quotes and proposals, and conveying client needs to various internal departments. You will also be essential in addressing customer concerns and ensuring that all issues are resolved promptly.
The ideal candidate will possess strong interpersonal skills, exceptional communication abilities, and a commitment to customer service. Attention to detail, a proactive approach, and the ability to juggle multiple tasks effectively are crucial for success in this position.
Key Responsibilities- Coordinate delivery timelines and product details with clients
- Accurately process quotes and proposals in a timely manner
- Communicate client needs to internal teams
- Address customer complaints and ensure prompt resolution
- Input orders, schedule production meetings, and generate various reports
- High School diploma required; college education preferred
- At least 1 year of experience in customer relations
- Strong communication and problem-solving abilities
- Ability to perform well under pressure and manage multiple tasks
- Proficient in English, both written and verbal
- Excellent organizational and analytical skills
- Comprehensive benefits package including a 401k
- Opportunities for career advancement in a stable, customer-oriented environment
We seek a collaborative team member with a strong focus on customer service to join our dynamic team at Vomela Specialty Company. If you are passionate about delivering outstanding service and wish to be part of a reputable organization, we welcome your application for this exciting opportunity.
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