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International Trade Operations Specialist
2 months ago
iMPact Business Group is seeking a highly skilled International Import Operations Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth importation of goods into the country.
Key Responsibilities- Liaison and Coordination: Act as a liaison between vendors, steamship carriers, freight forwarders, customs brokers, and internal functions such as deployment, production planning, distribution centers, and manufacturing divisions.
- Import Operations: Ensure timely movement, customs clearance, and delivery of air and ocean imported shipments, including finished goods and VMI manufacturing components. Ensure that company-nominated service providers are used by suppliers for all import shipments.
- Tracking and Reporting: Track and trace shipments en route from all over the world and create reporting packages for process partners to proactively and effectively communicate order shipment status and final arrival estimates.
- Import Order Management: Monitor and validate import order data and documentation for customs clearance and import. Arrange delivery appointments and/or assist in equipment turn-around scheduling.
- Expedite Shipments: Coordinate expedite shipments and follow through to delivery.
- Cost Optimization: Strike a balance between meeting the service needs of process partners and reducing costs.
- Problem Resolution: Initiate action with vendors, ocean carriers, inland freight carriers, and other external service providers as well as other departments to resolve problems.
- Claims and Auditing: Collect and maintain documentation related to the filing of international logistics damage claims with ocean carriers and follow until resolution. Audit freight and other related transportation invoices and update freight pay system as needed.
- Container Volume Forecasting: Forecast the container volume that will be used by each vendor for future weeks of shipping activity.
- Email Management: Monitor email in the group email box and resolve or forward to the appropriate Import Specialist for further review.
- Data Analysis: Data analytic skills to make decisions and recommendations.
- Communication: Strong written communication and verbal communication skills.
- Resourcefulness: Resourcefulness to read through emails, absorb the information, and a natural desire to be inquisitive.
- Education: BA/BS (or equivalent) a plus, not required.
- Experience: Prefer 1-2 years of experience and a strong working knowledge and understanding of import operations and transportation, with emphasis on ocean shipping, documentation, and receipt verification.
- Technologies: Proficiency in Google Tools and Excel (pivot tables and vlookups) are required. SAP and BW are a plus.
