Automotive Parts Coordinator
7 days ago
Copeland Hudson is seeking a skilled Parts Sales Specialist to join our team.
We are a family-owned business with a long history of excellence in the automotive industry. As a Parts Sales Specialist, you will play a critical role in ensuring the success of our business by providing exceptional customer service and managing our inventory with precision.
Responsibilities:
- Oversee the parts sales process from start to finish, ensuring that all customers receive accurate and timely information about our products.
- Communicate effectively with staff and customers in a friendly and professional manner, building strong relationships and fostering a positive work environment.
- Converse with customers regarding parts status, providing clear and concise information about the availability and delivery of our products.
- Read and understand the parts catalog to ensure accurate identification and ordering of parts.
- Answer phone calls and provide price quotes to customers, responding to their inquiries in a timely and professional manner.
- Review body shop estimates to verify the accuracy of parts ordered and pricing.
- Provide high-level service to both internal and external customers, ensuring that their needs are met and exceeded.
- Pull and fill orders from stock, maintaining accurate inventory levels and ensuring that all parts are readily available for customers.
- Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders as needed.
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization as necessary.
Qualifications:
- High School Diploma or equivalent and prior auto parts sales experience (preferred).
- Eager to improve in a dynamic work environment, with a strong desire to learn and grow with our company.
- Strong interpersonal and time management skills, with the ability to work effectively in a fast-paced environment.
- Ability to read and interpret safety and maintenance documents, as well as calculate figures and amounts.
- Valid driver's license and clean driving record, with a strong commitment to safety and responsible driving practices.
We are an equal opportunity employer, committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive and supportive workplace.
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