Housekeeping Attendant

2 weeks ago


Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

Compensation Type:
Hourly

Company Overview:
Highgate Hotels is a prominent real estate investment and hospitality management firm recognized for its innovative approach in the industry. With a strong presence in major U.S. gateway cities and a growing footprint in the Caribbean and Latin America, Highgate excels in providing expert guidance throughout all phases of the property cycle, from planning and development to recapitalization or disposition. The company has a solid track record of developing a diverse portfolio of unique lifestyle hotel brands, legacy brands, and independent hotels and resorts, all enhanced by contemporary programming and digital expertise. Utilizing advanced revenue management tools, Highgate effectively identifies and predicts market dynamics to drive performance and maximize asset value. The executive team comprises some of the most experienced leaders in hotel management, making Highgate a trusted partner for top ownership groups and major hotel brands. Highgate operates corporate offices in various key cities.

Position Overview:
The Housekeeping Houseperson plays a vital role in maintaining the organization and cleanliness of all designated areas and equipment. This position is responsible for delivering items to guest rooms as requested by guests or management, as well as supporting Housekeepers by removing dirty linen and trash from rooms.

Key Responsibilities:

  • Maintain a friendly, attentive, and courteous demeanor towards all guests, managers, and fellow employees.
  • Adhere to safe work practices to ensure the safety of guests and colleagues.
  • Perform daily vacuuming and cleaning of floors in accordance with hotel standards.
  • Shampoo carpets in public areas as per hotel guidelines.
  • Shampoo furniture when necessary.
  • Deliver items to guest rooms, offices, and other departments as needed.
  • Restock housekeeping closets and carts with necessary supplies.
  • Manage items for 'Lost and Found' following hotel protocols.
  • Assist in cleaning guest rooms as required.
  • Ensure hotel equipment is maintained in proper working order.
  • Organize storage of hotel equipment appropriately.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Strive for overall guest satisfaction.

Qualifications:

  • Effective verbal and written communication skills with all levels of employees and guests in a friendly and service-oriented manner.
  • Ability to listen, understand, and clarify concerns raised by employees and guests.
  • Strong multitasking and prioritization skills to meet departmental deadlines.
  • Engage with guests and employees in a courteous and service-oriented manner.
  • Attend all required meetings and training sessions.
  • Maintain regular attendance in compliance with hotel standards.
  • Exhibit high standards of personal appearance and grooming, including wearing the appropriate uniform.
  • Comply with hotel standards and regulations to promote safe and efficient operations.
  • Maximize productivity, identify issues, and assist in implementing solutions.
  • Proficient in problem-solving, including anticipating and addressing potential issues.
  • Willingness to cross-train in other hotel-related areas.
  • Maintain confidentiality of information.
  • Demonstrate initiative by anticipating guest or operational needs.
  • Perform additional duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Capability to stand for the entire duration of the shift.

A high school diploma or equivalent and/or experience in a hotel or related field is preferred.



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