Guest Services Supervisor

2 weeks ago

Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

Compensation Type:
Hourly

Company Overview:
Highgate Hotels is a prominent real estate investment and hospitality management firm recognized for its innovative approach in the industry. With a strong presence in major U.S. gateway cities and a growing footprint in the Caribbean and Latin America, Highgate excels in providing expert guidance throughout the property cycle, from planning and development to recapitalization or disposition. The company is known for its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all enhanced by contemporary programming and digital expertise.

Location:
Hotel Effie Sandestin Autograph Collection.

Position Overview:
The Front Office Supervisor is accountable for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while optimizing room revenue and occupancy.

Key Responsibilities:

  • Welcome and greet all guests at the Front Desk according to Highgate and Hotel Effie standards.
  • Ensure the proper operation of the PBX console and meet all hotel standards.
  • Respond promptly to guest inquiries regarding hotel services, facilities, and hours of operation.
  • Manage the logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review all emails and familiarize yourself with all guests' needs.
  • Provide information to guests about local restaurants, transportation, and entertainment options.
  • Adhere to all cash handling and credit policies.
  • Maintain awareness of all rates, packages, and special promotions.
  • Understand and be familiar with all in-house groups.
  • Know the closed-out and restricted dates.
  • Gather all necessary information when processing room reservations.
  • Be knowledgeable about hospitality terminology.
  • Understand emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly and efficient manner.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Complete all tasks and duties on the shift checklist in a timely manner.
  • Conduct bucket checks, room rate verification reports, and housekeeping reports.
  • Balance and prepare individual paperwork for the closing of shifts according to hotel standards.
  • Promote and maintain guest programs and promotions.
  • Collaborate with housekeeping to ensure room readiness for arrivals and completion of guest requests.
  • Address all guest requests, problems, complaints, and accidents presented at the Front Desk in a courteous and efficient manner.
  • Train all Front Desk staff on systems, policies, and procedures.
  • Foster employee morale and ensure training of Guest Services personnel.
  • Maintain a clean and organized work area.

Qualifications:

  • Exhibit a warm and friendly demeanor while supervising team members in their roles at the Front Office.
  • Communicate effectively both verbally and in writing with all levels of employees and guests.
  • Listen to, understand, and clarify concerns raised by employees and guests.
  • Multitask and prioritize departmental functions to meet deadlines.
  • Approach all interactions with guests and employees in a service-oriented manner.
  • Attend all required meetings and training sessions.
  • Maintain regular attendance in compliance with company standards.
  • Uphold high standards of personal appearance and grooming.
  • Comply with company standards and regulations to ensure safe and efficient hotel operations.
  • Identify problem areas and assist in implementing solutions.
  • Handle problems effectively, including anticipating and solving issues as necessary.
  • Understand and apply complex information from various sources to meet objectives.
  • Cross-train in other hotel-related areas as needed.
  • Maintain confidentiality of information.
  • Show initiative in anticipating guest or operational needs.
  • Be flexible and prepared for long hours when required.
  • Light work – able to exert up to 20 pounds of force occasionally.
  • Ability to stand for the entire shift.
  • Complete scheduled shifts promptly.
  • Relevant college coursework is beneficial.
  • Experience in a hotel or related field is preferred.
  • High School diploma or equivalent is required.
  • Computer experience is necessary.
  • Customer service experience is preferred.

  • Guest Services Supervisor

    2 weeks ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Type: Yearly Company Overview: Hotel Effie Sandestin Autograph Collection is part of a prestigious real estate investment and hospitality management firm recognized for its innovative approach in the industry. The company is a leading entity in major U.S. markets and is expanding its footprint globally. With a diverse portfolio of properties,...

  • Guest Services Supervisor

    2 weeks ago

    Destin, Florida, United States Highgate Full time

    Compensation Type: YearlyCompany Overview: Highgate Hotels is a leading real estate investment and hospitality management firm, recognized for its innovative approach within the industry. With a strong presence in key U.S. gateway markets and an expanding footprint in Europe, Latin America, and the Caribbean, Highgate manages a diverse portfolio of...

  • Guest Services Supervisor

    2 weeks ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Structure: Hourly Company Overview: Hotel Effie Sandestin Autograph Collection is part of Highgate Hotels, a prominent real estate investment and hospitality management firm recognized for its innovative approach in the industry. Highgate is a key player in major U.S. gateway cities and is expanding its presence in the Caribbean and Latin...

  • Guest Services Supervisor

    1 week ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Type: Hourly Company Overview: Highgate Hotels is a prominent real estate investment and hospitality management firm, recognized for its innovative approach within the industry. The company holds a leading position in major U.S. gateway cities, including New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its presence in...

  • Front Desk Supervisor

    5 days ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hotel Effie Sandestin Autograph Collection. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of the Front Desk, providing exceptional guest service, and maximizing room revenue and...

  • Guest Services Supervisor

    2 weeks ago

    Destin, Florida, United States Highgate Full time

    Compensation Type: Yearly Company Overview: Highgate Hotels is a leading real estate investment and hospitality management firm, recognized for its innovative approach within the industry. Highgate is a key player in major U.S. gateway markets, including New York, Boston, Miami, San Francisco, and Honolulu, while also expanding rapidly in Europe, Latin...

  • Guest Services Representative

    2 weeks ago

    Destin, Florida, United States Hilton Sandestin Beach Full time

    About Us:At Hilton Sandestin Beach, we take pride in delivering exceptional service to our guests. Our commitment to excellence starts with our dedicated team members who embody the spirit of hospitality. Compensation:Starting at $16/hourBenefits:401(k) plan401(k) matchingDental coverageEmployee discountsComplimentary daily meal service (lunch or...

  • Guest Services Representative

    6 days ago

    Destin, Florida, United States Panhandle Getaways Full time

    **Guest Services Representative - Panhandle Getaways** **Position Overview** As a Guest Services Representative, you will be the first point of contact for our guests, providing a warm welcome and assisting with their needs. This role is essential in ensuring a pleasant experience for all visitors. We are seeking individuals for the second shift, where you...

  • Guest Services Representative

    1 week ago

    Destin, Florida, United States Panhandle Getaways Full time

    Guest Services RepresentativePosition OverviewPanhandle Getaways is seeking dedicated full-time staff members to enhance our Guest Services team. The ideal candidates will possess outstanding customer service abilities, ensuring guests are welcomed warmly and that their experience is consistently positive.We operate two prominent locations in Panama City...

  • Guest Services Representative

    2 weeks ago

    Destin, Florida, United States Panhandle Getaways Full time

    Guest Services RepresentativeOverviewPanhandle Getaways is seeking dedicated full-time professionals to enhance our Guest Services/Front Desk team. The ideal candidates will possess outstanding customer service abilities, warmly welcoming guests and ensuring a consistently positive experience.We operate two locations in Panama City Beach, focusing on...

  • Guest Services Representative

    2 weeks ago

    Destin, Florida, United States Panhandle Getaways Full time

    Guest Services RepresentativePosition OverviewPanhandle Getaways is in search of dedicated full-time professionals to enhance our Guest Services/Front Desk team. The ideal candidates will possess outstanding customer service abilities, warmly welcoming guests and ensuring a consistently positive experience.We operate two prime locations in Panama City Beach,...

  • Guest Services Manager

    2 weeks ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Structure: Hourly Company Overview: Hotel Effie Sandestin Autograph Collection is a premier establishment within the hospitality sector, recognized for its innovative approach and commitment to excellence. As part of a distinguished portfolio, we pride ourselves on delivering unique experiences that resonate with our guests.Position Summary: The...

  • Guest Services Representative

    1 week ago

    Destin, Florida, United States Panhandle Getaways Full time

    Guest Services RepresentativePosition OverviewPanhandle Getaways is seeking dedicated full-time team members to enhance our Guest Services/Front Desk department. The ideal candidates will possess outstanding customer service abilities, greet visitors warmly, and consistently foster a positive experience for all guests.We are looking to fill positions at our...

  • Guest Services Representative

    2 weeks ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Type: Hourly Company Overview: Highgate Hotels is a leading real estate investment and hospitality management firm, renowned for its innovative approach within the industry. With a strong presence in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding its footprint in Europe, Latin America,...

  • Guest Services Coordinator

    2 weeks ago

    Destin, Florida, United States Better Talent by Laveer & Co. Full time

    COMPANY OVERVIEW:Better Talent by Laveer & Co. is dedicated to enhancing the guest experience in the hospitality sector.We focus on providing exceptional vacation rental management services, ensuring that both visitors and property owners enjoy memorable interactions and outcomes. Our team comprises seasoned professionals with extensive backgrounds in the...

  • Guest Services Representative

    2 weeks ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Type: Hourly Company Overview: Highgate Hotels is a leading real estate investment and hospitality management firm, renowned for its innovative approach within the industry. With a strong presence in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding its footprint in Europe, Latin America,...

  • Guest Services Representative

    1 week ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Type: Hourly Company Overview: Highgate Hotels is a leading real estate investment and hospitality management firm, renowned for its innovative approach within the industry. With a strong presence in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding its footprint in Europe, Latin America,...

  • Guest Services Representative

    2 weeks ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Type: Hourly Company Overview: Highgate Hotels is a leading real estate investment and hospitality management firm, recognized for its innovative approach within the industry. With a strong presence in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding into Europe, Latin America, and the...

  • Guest Services Cleaner

    2 weeks ago

    Destin, Florida, United States Platinumcos Full time

    Public Area Attendant (Platinumcos)Part Time to Full TimeOverview: As a Public Area Attendant at Platinumcos, your main goal is to enhance each guest's experience by ensuring that all hotel facilities and common areas are impeccably maintained. You will deliver exceptional guest service and uphold the highest standards of cleanliness and quality in alignment...

  • Guest Services Representative

    2 weeks ago

    Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time

    Compensation Type: Hourly Company Overview: Hotel Effie Sandestin Autograph Collection is a distinguished establishment within the Marriott Bonvoy's Autograph Collection, recognized for its unique and diverse properties that offer an unparalleled experience. Our hotel is committed to delivering exceptional service and creating memorable stays for our...