Guest Services Coordinator

1 week ago

Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

Position Overview

The Guest Services Coordinator plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also essential in optimizing room revenue and occupancy rates.

Key Qualifications

+ A minimum of 2 to 3 years of progressive experience in the hospitality industry or a related field is required. A High School diploma or equivalent is mandatory.

+ Relevant college coursework is advantageous.

+ Previous experience in a supervisory role is preferred.

+ A valid driver's license for the applicable state is necessary.

+ Strong communication skills to convey information and ideas effectively.

+ Ability to quickly and accurately evaluate and select among alternative courses of action.

+ Capability to perform well in high-pressure situations, including managing guest objections and disputes to satisfactory resolutions.

+ Proactive in job performance, anticipating needs before they arise.

+ Ability to maintain composure and objectivity under stress.

+ Proficient in problem-solving, including anticipating, preventing, identifying, and resolving issues as needed.

+ Skilled in assimilating complex information from various sources and adjusting it to meet specific needs.

+ Effective listener, capable of understanding and clarifying concerns raised by guests and colleagues.

+ Competent in handling financial information and basic arithmetic functions.

Core Responsibilities

+ Approach all interactions with guests and team members in a friendly, service-oriented manner.

+ Maintain regular attendance in accordance with company standards, adapting to the hotel’s needs.

+ Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag.

+ Adhere to company standards and regulations to promote safe and efficient hotel operations.

+ Foster a welcoming and warm atmosphere at all times.

+ Set the benchmark for guest relations at the front desk.

+ Collect all necessary information when processing room reservations.

+ Monitor and fulfill all V.I.P. and special guest requests.

+ Review the Front Office log and Trace File on a daily basis.

+ Fully understand and execute all relevant aspects of the front desk computer system.

+ Ensure timely and professional logging and delivery of all messages, packages, and mail.

+ Stay informed about all rates, packages, and promotions currently in effect.

+ Be knowledgeable about all in-house groups and aware of closed-out and restricted dates.

+ Follow and enforce all hotel credit policies.

+ Be capable of performing all duties of a Front Desk Agent.

+ Ensure that all necessary reports, including bucket checks and housekeeping reports, are accurately completed and filed.

+ Maintain proper operation of the P.B.X. console, ensuring compliance with company standards.

+ Establish and nurture effective communication and teamwork with fellow associates and other departments.

+ Assist the General Services Manager in ensuring compliance with company standards among associates.

+ Be knowledgeable about and assist in all emergency procedures as required.

+ Oversee the check-in and check-out processes, ensuring they are conducted in a friendly, efficient, and courteous manner.

+ Complete all tasks and duties on the shift checklist promptly and efficiently.

+ Ensure that associates remain attentive, friendly, helpful, and courteous to all guests and team members.

+ Maximize room revenue through effective Rooms Merchandising.

+ Respond to all guest inquiries in a timely and professional manner.

+ Participate in departmental meetings and contribute to planning and execution.

+ Help maintain productivity levels at or above budgeted standards.

+ Perform any additional duties as assigned by management.

+ Assist in the training of new hires and current associates regularly.

+ Attend meetings as required by management.

Company Overview

Aimbridge Hospitality is recognized as the global leader in third-party hotel management, with a diverse portfolio that encompasses over 1,550 hotels across all 50 states and 22 countries. Our associates are dedicated to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits

Upon completion of an initial waiting period, full-time employees are eligible for a competitive benefits package, which includes:

+ Daily Pay options available.

+ Comprehensive Medical, Dental, and Vision Coverage.

+ Short-Term and Long-Term Disability Income.

+ Term Life and AD&D Insurance.

+ Paid Time Off.

+ Employee Assistance Program.

+ 401k Retirement Plan.

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