Customer Resource Analyst I
2 weeks ago
Company Background
Alfa Insurance is a distinguished insurance provider, delivering a comprehensive array of insurance solutions to clients across 14 states. Established in 1946, Alfa has cultivated a robust reputation centered on exceptional customer service and satisfaction.
As a Resource Analyst at Alfa Insurance, you will play a pivotal role in ensuring outstanding customer service, supporting both clients and the sales team, and aiding in the overall growth of Alfa in the insurance sector.
Key Responsibilities- Provide exemplary sales, service, and support to both customers and team members
- Assist with customer inquiries and resolve issues effectively
- Process transactions with accuracy and efficiency
- Engage in training sessions and contribute to enhancements within the Customer Resource Center
- High school diploma is mandatory; an Associate's Degree is preferred
- Must obtain the necessary Insurance Producer licensing and certifications
- Minimum of one year of relevant work experience
- Strong customer service and communication abilities
- Familiarity with various systems and tools
- Eligibility for annual performance bonuses
- Discounts on auto insurance policies
- Comprehensive health, dental, and vision insurance
- Paid Time Off
- Opportunities for career advancement
- Ongoing training and support
This role requires a flexible shift schedule from Monday to Saturday, including holidays, with initial training conducted at the Home Office.
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