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Customer Resource Analyst I

2 months ago

Montgomery, Alabama, United States Alfa Insurance Corporate Careers Full time
Job Overview

Company Background
Alfa Insurance is a distinguished insurance provider delivering a comprehensive array of insurance solutions to clients across 14 states. Since its inception in 1946, Alfa has prioritized customer satisfaction and service excellence, establishing a strong reputation in the industry.
Being part of Alfa Insurance signifies more than merely selling insurance; it embodies the opportunity to positively influence policyholders and the community, foster enduring relationships, and uphold the principles of faith, family, community, and integrity.

Position Summary

As a Resource Analyst at Alfa Insurance, you will play a vital role in delivering outstanding customer service, supporting both clients and the sales team, and aiding in Alfa's market expansion.

Key Responsibilities
  • Provide exceptional sales, service, and support to both customers and staff
  • Assist with customer inquiries and resolve issues effectively
  • Ensure accurate and efficient handling of transactions
  • Engage in training programs and contribute to the enhancement of the Customer Resource Center
Required Qualifications
  • High school diploma is mandatory; an Associate's Degree is preferred
  • Must obtain the necessary Insurance Producer licensing and certifications
  • Minimum of one year of relevant work experience
  • Strong customer service and communication abilities
  • Familiarity with various systems and tools is essential
Benefits and Perks
  • Eligibility for annual performance bonuses
  • Discounts on auto insurance policies
  • Comprehensive health, dental, and vision insurance
  • Paid Time Off
  • Opportunities for career advancement
  • Ongoing training and support

This role requires a flexible shift schedule from Monday to Saturday, including holidays, with initial training conducted at the Home Office.