Customer Support Resource Analyst

1 week ago


Montgomery, Alabama, United States Alfa Insurance Corporate Careers Full time
Join Our Team at Alfa Insurance

About Alfa Insurance:
Alfa Insurance stands out as a leading insurance provider, celebrated for its outstanding customer care and diverse insurance offerings. Since its inception in 1946, Alfa has proudly served over 1 million clients across 14 states.

Position Overview:
As a Resource Analyst at Alfa Insurance, you will be instrumental in delivering exceptional customer service and supporting sales initiatives. Your role will involve assisting clients, sales personnel, and the organization in enhancing Alfa's market presence.

Key Duties:
  • Provide top-notch customer assistance with a focus on technical knowledge.
  • Address various customer inquiries and escalate intricate issues as needed.
  • Manage quoting, policy modifications, payments, and claims processing.
  • Uphold customer service excellence and accurately document resolutions.
Qualifications:
  • At least 1 year of relevant work experience or an Associate's degree.
  • Strong communication and interpersonal skills.
  • Familiarity with customer service tools and software.
  • Effective problem-solving skills.
  • Capability to collaborate within a team setting.
Benefits of Joining Alfa Insurance:
  • Eligibility for annual performance bonuses.
  • Discounts on auto insurance policies.
  • Comprehensive benefits package.
  • Generous Paid Time Off.
  • Opportunities for professional advancement and skill development.
Work Schedule:
This is a full-time role with rotating shifts on weekdays and weekends.

If you are seeking a workplace that values its customers and employees, Alfa Insurance offers a nurturing environment for your career growth.

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