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Customer Support Resource Analyst

2 months ago

Montgomery, Alabama, United States Alfa Insurance Corporate Careers Full time
Exciting Career Opportunity at Alfa Insurance

About Alfa Insurance:
Alfa Insurance is a leading insurance provider recognized for its outstanding customer care and diverse range of insurance offerings. With a customer base exceeding 1 million across 14 states, Alfa has been dedicated to serving the community since 1946.

Position Overview:
As a Resource Analyst at Alfa Insurance, you will be instrumental in delivering exceptional customer service and sales assistance. Your role will involve supporting customers, sales personnel, and the organization in fostering Alfa's market expansion.

Key Responsibilities:
  • Provide top-notch customer support with a focus on technical knowledge.
  • Assist with various customer inquiries and escalate complex issues as needed.
  • Manage quoting, policy modifications, payments, and claims processing.
  • Uphold customer service standards and accurately document solutions.
Qualifications:
  • At least 1 year of relevant work experience or an Associate's degree.
  • Exceptional interpersonal and communication abilities.
  • Familiarity with customer service tools and platforms.
  • Strong analytical and problem-solving skills.
  • Capability to collaborate effectively within a team.
Benefits of Working at Alfa Insurance:
  • Potential for annual performance bonuses.
  • Discounts on auto insurance policies.
  • Comprehensive benefits package.
  • Generous Paid Time Off.
  • Opportunities for professional growth and advancement.
Work Schedule:
This is a full-time role with rotating shifts on weekdays and weekends.

If you are seeking a workplace that values its customers and employees, Alfa Insurance offers an ideal environment for career development.