Technical Installation Specialist

2 days ago


Atlanta, Georgia, United States Datum Software Full time
Job Description

We are seeking a skilled Field Engineer to join our team at Datum Software in Atlanta, GA. The estimated salary for this role is $85,000 - $110,000 per year.

The successful candidate will be responsible for providing operational support and installation services for our clients. This includes install, move, add, and change (IMAC) requests for IT infrastructure in office environments, reservation centers, and airport locations.

Key responsibilities include:

  • Providing exceptional customer service and technical support during field visits or dispatches.
  • Diagnostics and resolving errors or technical problems, determining proper solutions.
  • Producing timely and detailed service reports.
  • Documenting processes and procedures.
  • Analyzing performance data to provide technical assistance.
  • Tying workflow to schedule and ensuring accurate documentation of solutions.

Required skills and qualifications include:

  • SIDA Certification (Security Identification Display Area).
  • Driving and Escort PBX.
  • AVAYA VOIP.
  • Field Engineering Background.


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