IT Support Specialist II

7 days ago


Atlanta, Georgia, United States AMI HOLDINGS LLC Full time
Job Title: IT Support Specialist II

AMI HOLDINGS LLC is seeking a highly skilled IT Support Specialist II to join our team.

About the Role

We are looking for an experienced IT professional with expertise in user account management and technical troubleshooting. The ideal candidate will have a strong understanding of Microsoft 365 administration, including user provisioning, email configuration, and security settings.

Key Responsibilities
  • Provide comprehensive IT support to ensure the smooth operation of our technology infrastructure.
  • Install new devices, administer Active Directory, Entra ID, and Intune, onboarding and offboarding users, and provide Tier 2 and Tier 3 support to user workstations.
  • Collaborate with other IT team members to escalate and resolve complex technical issues, providing guidance to Tier 1 support staff as needed.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience in a Tier 2 IT support role, with expertise in user account management and technical troubleshooting.
  • Proficiency in Windows operating systems, as well as common productivity software.
Benefits
  • A competitive estimated salary range of $80,000 - $110,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Us

AMI HOLDINGS LLC is a leading organization in the industry, committed to delivering exceptional service to our clients. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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