Technical Support Specialist for Zoo Atlanta

5 days ago


Atlanta, Georgia, United States Zoo Atlanta Full time

Job Title: Technical Support Specialist

Location: Zoo Atlanta, GA

Salary: $55,000 - $65,000 per year

We are seeking a highly skilled Technical Support Specialist to join our team at Zoo Atlanta.

The ideal candidate will have experience with Windows desktop environments and proficiency in Microsoft Office.

This role requires excellent organizational skills, strong troubleshooting abilities, and a commitment to outstanding customer service.

Responsibilities:

  • Promptly respond to technical support requests and provide assistance via phone, email, or in-person.
  • Monitor ticket queues and adhere to response guidelines.
  • Demonstrate working knowledge of networking tools and concepts.
  • Install, maintain, and repair computer systems, including hardware and software upgrades.
  • Configure and support VoIP phones and other communication devices.
  • Manage computer relocations, update fixed asset records, and maintain inventory.
  • Assist with IT projects, including equipment upgrades and software rollouts.
  • Follow up on resolved support requests to ensure customer satisfaction.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in technical support or related field.
  • CompTIA A+ certification or equivalent.
  • Excellent communication and problem-solving skills.
  • Able to lift and carry up to 30 lbs.


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