Technical Service Specialist

3 days ago


Étreux, Hauts-de-France, United States Orion Talent Full time
Job Overview

The Orion Talent team is seeking a highly skilled Customer Support Expert to join our ranks. As a key member of our field-based support team, you will be responsible for installing, servicing, and maintaining our cutting-edge equipment at customer sites across the assigned region. With a strong focus on customer satisfaction and timely resolution of technical issues, this role requires exceptional interpersonal skills, a keen analytical mind, and the ability to work independently with minimal supervision.

In this exciting opportunity, you will have the chance to develop and maintain strong relationships with customers, provide expert technical guidance, and ensure seamless delivery of our products and services. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this dynamic role.

Salary and Benefits

We offer a highly competitive salary package, including an estimated total compensation of $121,300 - $135,000 per annum, comprising a base payrate of $80,000 - $90,000, plus additional benefits such as 4 weeks of paid vacation, a 401K savings plan with a 100% match up to 6%, and a corporate vehicle fleet program. You will also enjoy a range of excellent global benefits, including medical, dental, and vision coverage, employee assistance programs, flexible spending accounts, and more.

Key Responsibilities

Your primary responsibilities as a Customer Support Expert will include:
1. Providing expert technical support and guidance to customers through regular site visits, phone calls, and emails
2. Installing, servicing, and maintaining company equipment at customer sites, ensuring optimal performance and efficiency
3. Collaborating with internal teams to resolve technical issues and improve product performance
4. Developing and implementing effective maintenance and repair procedures to minimize downtime and maximize customer satisfaction
5. Staying up-to-date with industry developments and advancements to enhance technical knowledge and expertise

Requirements

To succeed in this role, you will need to possess a strong background in electronics systems, troubleshooting, and repair, as well as excellent communication and interpersonal skills. Experience in the Bio-Medical field is highly desirable but not essential. You should be able to interpret electronic system schematics and flowcharts, possess a highly tuned mechanical aptitude, and be able to visualize and explain complex situations and resolutions.

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