Technical Service Associate

7 days ago


Étreux, Hauts-de-France, United States DBI Staffing Full time
Role Overview

The Technical Service Associate provides technical support to customers and facilitates meeting technology events and tools including video conferences, presentations, client meetings and special events.

Key Responsibilities:
  • Provide technical support to customers through various channels such as phone, email and in-person.
  • Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events.
  • Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events.

In this capacity, the Technical Service Associate will also install and maintain computer software standards in accordance with departmental requirements and procedures.

Required Skills and Qualifications:
  • Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience;
  • At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred);
  • Advanced proficiency in Service Now;
  • Proficiencies in remote access architectures, applications and technologies (Citrix, VPN);
  • Excellent communication and problem-solving skills;
  • Able to work independently and as part of a team.
Benefits:

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

$75,000 - $95,000 per year. The salary may vary based on experience and qualifications.



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