Salesforce Technical Learning Specialist

7 days ago


Étreux, Hauts-de-France, United States Boston University Full time

About the Role

Boston University seeks a highly skilled Salesforce Technical Learning Specialist to join our dynamic team. This role is responsible for designing, developing, and delivering technical training programs for applications utilized by the Office of Development and Alumni Relations.

Job Summary

The Salesforce Technical Learning Specialist collaborates with internal and external stakeholders to assess training needs, create learning objectives and outcomes, design, develop, and deliver engaging and interactive e-learning courses and instructor-led sessions.

Key Responsibilities

  • Conduct training needs analysis and consult with subject matter experts, stakeholders, and end-users to identify learning gaps and performance objectives.
  • Design and develop engaging and interactive e-learning courses and instructor-led sessions that align with the learning objectives and outcomes, using various e-learning authoring tools such as Articulate, Captivate, and Camtasia.
  • Deliver and facilitate training sessions using various modalities such as online, in-person, or blended, and adapt to different learning styles and preferences.
  • Evaluate and measure the effectiveness of training programs using various methods such as surveys, quizzes, feedback, and analytics, and make recommendations for improvement.
  • Serve as a system administrator of the Kaltura media library and DAR learning management systems to manage the course catalog, enrollment, reporting, and user support.

Requirements

  • B.A./B.S. required
  • Excellent customer service, communication, training, and social skills
  • The ability to convey technical concepts to non-technical audiences
  • Two to three years of related experience in technical training and e-learning development
  • Experience creating courses for adult learners with SCORM-compliant e-learning content authoring tools such as Articulate, Captivate, and Camtasia
  • Experience in administration of learning management system (LMS)

About Boston University

Boston University offers a competitive salary range of $75,000 - $100,000 per year, depending on experience. In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays. The university-funded retirement plan has full vesting after 2 years of eligible service. A tuition assistance program is available for yourself and family members.



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