Client Service Specialist
3 days ago
We are seeking a skilled Client Service Specialist to join our team in Boston, MA / Remote. As a key member of our technical operations team, you will be responsible for ensuring seamless customer service and repair experiences.
Key Responsibilities:- Primary contact for customer service and repair needs, ensuring efficient equipment operation through professional communication with the team, customers, management, sales, and technical support.
- Troubleshoot, diagnose, and repair designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
- Manage time effectively to prioritize tasks, including preventative maintenance, installations, and upgrades, as well as incoming customer calls.
- Understand and escalate incidents when necessary, resolving complex mechanical problems, including simple vacuum leaks.
- Associate's degree, technical/vocational training, or military experience with electronics and 2-5 years of related experience.
- Familiarity with Microsoft and HCM (Workday) or equivalent ERP product/productivity software desired.
- Solid knowledge of electronic and electro-mechanical engineering, testing equipment, and calibration procedures.
- Ability to identify and repair routine software and delivery system network problems.
- Meet all Vendor Credentialing requirements for client site access.
This role offers a competitive compensation package, including an estimated salary range of $85,000 to $95,000 + OT and company car. Additional benefits include a robust benefits package, including a 401(k) match up to 6% and comprehensive healthcare options.
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