Communication Operations Specialist

2 days ago


Austin, Texas, United States Charter Communications Full time
Job Summary

We are seeking a highly skilled Communication Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support and data analysis to triage outages and technical issues related to hardware, software, and business functionality for customers and end-users throughout the company.

Key Responsibilities
  • Provide technical support and data analysis to identify and resolve technical issues
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Analyze data to identify trends and areas for improvement
  • Develop and implement process improvements to enhance operational efficiency
  • Communicate effectively with stakeholders to ensure timely resolution of issues
Requirements
  • Bachelor's degree in Information Systems, Business Management, or related field
  • 2+ years of experience in operations, technical support, or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
  • Experience in a 24/7 operations center environment
  • Troubleshooting expertise with networking gear, applications, or mobile services
  • Technical certification (CCNA, Security+, Network+, A+)
About Us

Charter Communications is a leading provider of broadband services, offering a range of products and services to residential and business customers. We are committed to delivering exceptional customer experiences and are seeking talented individuals to join our team.



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