Client Support Specialist I
2 weeks ago
Position Title: Client Support Specialist
Contract Duration: 1 year+
Compensation: $15-$20/hr
We are seeking a Client Support Specialist to manage advanced troubleshooting inquiries and deliver administrative assistance. The ideal candidate will possess strong analytical skills and a dedicated approach to client satisfaction.
Primary Responsibilities:
Technical Support:
- Address escalated troubleshooting inquiries and offer expert assistance for electric vehicle charging solutions.
- Engage with clients in a clear and empathetic manner.
- Record troubleshooting processes and outcomes meticulously.
- Organize and coordinate installation and maintenance schedules.
- Review online enrollment submissions, including assessing images for compliance with standards.
- Maintain and systematize client documentation.
- Execute various administrative functions such as data entry and record management.
- Prior experience in client service or technical assistance is preferred.
- Excellent communication and analytical abilities.
- Highly organized with the capacity to juggle multiple responsibilities.
- Familiarity with standard computer applications and systems.
- High school diploma or equivalent is mandatory.
Apex Systems is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in accordance with applicable law.
Apex Systems is a premier IT services provider, serving a diverse clientele globally. Joining Apex means becoming part of a team that prioritizes innovation, teamwork, and ongoing professional development. We provide exceptional career resources, training, certifications, and a comprehensive benefits package. Our dedication to excellence is recognized through numerous accolades, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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