Client Service Specialist

2 weeks ago


Hazleton, Pennsylvania, United States Ann Bie - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
Are you looking to build a career in the insurance sector? Ann Bie - State Farm Agent is in search of a detail-oriented and proactive individual to assist insurance agents in attracting and retaining clients. As a Customer Relations Representative - State Farm Agent Team Member, your commitment to exceptional customer service and your sales-oriented mindset will prepare you for this dynamic role. Your contributions as a driven professional in a fast-paced setting will open doors for career advancement and increased earnings.


KEY RESPONSIBILITIES:

  • Deliver timely, precise, and courteous customer support. This includes addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Implement a customer-centric, needs-based assessment approach to inform clients about various insurance solutions.
  • Utilize outstanding communication skills to effectively address customer needs while fostering business growth.
  • Collaborate with and assist the sales team in their efforts.

REQUIRED QUALIFICATIONS:

  • Ability to manage multiple tasks simultaneously
  • Prior experience in Insurance Customer Service is preferred
  • Friendly and enthusiastic demeanor both in person and over the phone
  • Strong communication abilities
  • Bilingual/Spanish proficiency is a plus

OFFERED BENEFITS:

  • Competitive salary with performance-based bonuses
  • Incentives for pre-licensed individuals
  • Supportive and enjoyable work atmosphere
  • Opportunities for professional growth and advancement within the office
  • Paid time off, including vacation and personal/sick days
  • Training and development programs
  • SIMPLE IRA matching contributions


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