Guest Services Coordinator
2 weeks ago
The Guest Services Coordinator is responsible for addressing guest inquiries and facilitating special arrangements or services, such as transportation, reservations, and laundry services. This role requires a proactive approach to ensure guest satisfaction and to meet unique needs.
Key responsibilities include:
- Responding to special requests from guests and following up to confirm their satisfaction.
- Providing comprehensive information about the property and local amenities, including events and activities.
- Managing guest communications, including calls, messages, and requests, while coordinating with relevant departments to resolve issues.
- Maintaining accurate records in shift logs and documenting important information.
- Monitoring guest areas for availability and ensuring a safe and pleasant environment.
- Reporting any incidents or unsafe conditions to management and participating in safety training.
The ideal candidate will adhere to company policies and procedures, maintain a professional appearance, and protect confidential information. Strong communication skills are essential, as is the ability to develop positive relationships with colleagues and guests alike.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: No prior experience required.
Supervisory Experience: Not applicable.
License or Certification: None required.
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Scottsdale, Arizona, United States Marriott International Inc Full timePOSITION OVERVIEWThe Guest Services Coordinator is responsible for addressing guest inquiries and facilitating special requests, such as transportation, reservations, and other services by coordinating with appropriate providers. This role involves responding to unique guest needs and ensuring their satisfaction through follow-up communications....
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