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Guest Services Coordinator

2 months ago

Scottsdale, Arizona, United States Marriott International, Inc Full time
Additional Information

Full-Time, Pay Rate:
$20.10/hour, Flexible Schedule Required

Job Category:
Rooms & Guest Services Operations

Schedule:
Full-Time

Position Type:
Non-Management

POSITION SUMMARY
In our organization, the role extends beyond merely facilitating guest check-ins and check-outs. We aim to create an experience that is both memorable and distinctive.

Our Guest Services Coordinators are proactive in delivering a comprehensive array of services that assist guests throughout their stay.

They possess the autonomy to navigate their environment and address needs as they arise.

Whether managing operational tasks, responding to guest inquiries, compiling reports, or highlighting local attractions, the Guest Services Coordinator ensures that every interaction enhances the overall experience.


Success in this role hinges on several key factors – fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring professionalism in uniform, appearance, and communication.

Guest Services Coordinators will be active and engaged (standing, sitting, or walking for extended periods) and will adopt a hands-on approach to their responsibilities (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance).

Executing these tasks effectively (along with other reasonable duties as assigned) is essential for Guest Services Coordinators to ensure satisfaction for both our guests and our business.


PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior experience required.

Supervisory Experience:
Not applicable.

License or Certification:
None

Marriott International is committed to equal opportunity employment. We value a diverse workforce and strive to maintain an inclusive, people-first culture.

We are dedicated to non-discrimination on any protected basis, including disability and veteran status, or any other basis protected by applicable law.

Residence Inn by Marriott is dedicated to helping guests thrive during extended stays, enabling them to perform at their best.

Our spacious suites, equipped with full kitchens, provide the comforts of home, while our associates deliver service with a personal touch to both business and leisure travelers.

By working at Residence Inn, you will cultivate relationships rooted in teamwork and experience the renowned Residence Inn service culture, which is focused on meeting the unique needs of long-stay guests.

In joining Residence Inn, you become part of a portfolio of brands under Marriott International.

Be
where you can excel,
begin
your journey,
belong
to an exceptional global team, and
become
the best version of yourself.