Client Solutions Specialist

4 days ago


Berrien Springs, Michigan, United States Interlink Full time
Job Overview

We are seeking a highly skilled Client Solutions Advisor to join our team at Interlink. As a key member of our Client Solutions team, you will play a critical role in providing exceptional service to our customers, ensuring a positive overall experience.

Your primary responsibilities will include addressing technical issues related to our software function and upgrades, resolving client issues, creating product problem reports, and troubleshooting documents. You will also provide account support, perform testing for software releases, and ensure timely and appropriate responses to customer requests.

To succeed in this position, you must be comfortable using Microsoft Windows 8 and 10, Microsoft Office, and be able to multi-task while speaking on the phone. Excellent written and verbal communication skills are essential, as well as a friendly, dependable, and driven approach to your work.

As a Client Solutions Advisor, you will be part of our community, and it is essential to provide a respectful, positive experience for our customers at all times. You will work independently, with a strong, reliable internet connection, and a quiet area to work free from distractions and family care demands during business hours.

We offer a competitive hourly rate of $16.00 - $18.00 per hour, as well as a comprehensive benefits package, including vision, medical/dental, sick/personal time, and matching retirement after 30 days. Paid vacation is available after 1 year.

Location: This is a remote position, and candidates must be located in Michigan or Indiana. Please do not apply if you do not live in one of these states.

Company Description: Interlink is a leading provider of newspaper mail delivery systems, serving millions of families in thousands of communities across America. Learn more about Interlink at http://www.ilsw.com/about-interlink/



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