IT Solutions Specialist

1 week ago


Tarpon Springs, Florida, United States K2 Staffing, LLC Full time
Job Title: IT Solutions Specialist

We are seeking a highly skilled IT Solutions Specialist to join our team at K2 Staffing, LLC. As an IT Solutions Specialist, you will be responsible for providing technical support and solutions to our clients.

Job Description

Key Responsibilities:

  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory.
  • Designing Local Area Networks.
  • Implementing and monitoring network security.
  • Optimizing and maintaining network software and hardware.
  • Building and deploying file servers and cloud computing solutions.
  • Configuring and deploying VOIP solutions.
  • Performing network infrastructure troubleshooting.
  • Manage Microsoft Exchange Server.
  • Telephone solutions.
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding.

Qualifications and Requirements:

  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.
  • Three years of experience in a client-facing environment such as sales engineering.
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
  • Possesses strong organizational and time-management skills.
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
  • Strong understanding of technology and business productivity systems.
  • Experience with RMM (remote monitoring and management) tool a plus.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
  • Sales training experience is a plus.
  • Having worked in an MSP environment is a major plus.

Ideal Qualifications:

  • CompTIA Net+ and/or CompTIA Security+.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
  • CCNA or CCIE-Cisco certifications a real plus.


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