Client Care Specialist

5 days ago

Winter Springs, Florida, United States Pro Inspect Solutions Full time
Client Care Advisor

Pro Inspect Solutions is a leading home inspection company dedicated to delivering exceptional service and peace of mind to our clients. We are seeking a dedicated and professional Client Care Advisor to join our dynamic team and contribute to our continued success.

Key Responsibilities:
  • Customer Interaction: Manage inbound and outbound calls, emails, and text messages, providing prompt and exceptional customer service.
  • Customer Service Excellence: Address customer inquiries, resolve issues, and follow up to ensure complete satisfaction.
  • CRM Management: Update and maintain customer records in our CRM system, ensuring accuracy and completeness.
  • Appointment Coordination: Handle scheduling and coordination of appointments, ensuring a smooth process for both clients and inspectors.
  • Outreach Support: Assist the business development team with outreach activities, including relationship-building with potential clients, real estate agents, and partners.
  • Market Research: Conduct market research to identify new business opportunities and support the development of sales presentations and proposals.
  • Progress Tracking: Track outreach efforts and report on progress to help the team achieve its goals.
Qualifications:
  • Previous experience in customer service, call center, or a related field.
  • Strong verbal and written communication skills.
  • Proficiency with CRM systems and customer service software.
  • Ability to manage multiple tasks and prioritize effectively.
  • High level of professionalism and a customer-centric attitude.
Why Join Pro Inspect Solutions?
  • Mission-Driven: Be part of a company committed to delivering high-quality inspections and exceptional customer service.
  • Professional Growth: Work with a dynamic team and take advantage of opportunities for growth within the company.
  • Supportive Environment: Enjoy a collaborative team culture that focuses on employee well-being and professional development.

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