Technical Support Specialist

3 weeks ago


New York County New York, United States HR Prospect LLC Full time
Job Description

We are seeking a dedicated and knowledgeable Technical Support Specialist to accelerate the renewable energy transition by applying artificial intelligence and simulation technology to the development, construction, and operation of wind turbines.

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries via CRM tickets, email, chat, and phone in a timely and professional manner.
  • Provide Clear and Concise Information: Provide clear and concise information regarding product features, functionalities, and issue resolution.
  • Assist with Complex Simulations: Assist customers with setting up complex simulations in our O&M and Construction Design application.
  • Issue Resolution: Diagnose and troubleshoot customer issues, providing step-by-step guidance for problem resolution.
  • Collaborate with Product and Engineering Teams: Collaborate with the product and engineering teams to escalate and resolve complex issues promptly.
  • Product Knowledge: Develop and maintain an in-depth knowledge of Shoreline products to effectively assist customers.
  • Stay Informed: Stay informed about product updates, new features, and industry trends.
  • Feedback Collection: Gather customer feedback to identify areas for improvement and share insights with the product development team.
  • Advocate for Customers: Advocate for customers by providing valuable input for product enhancement.
  • Implementation Support: Drive and support our customers in the implementation of Shoreline products.
Qualifications:
  • Previous experience in IT, customer service, or a related field.
  • Experience in the renewables industry, particularly wind, is preferred.
  • Ability to build rapport with customers and users.
  • Strong troubleshooting and critical thinking skills.
  • Positive and professional demeanor.


  • New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Technical Support SpecialistThe Technical Support Specialist role involves delivering high-quality technical support to customers through various communication channels. This position requires a unique blend of technical expertise and customer service skills.Key Responsibilities:Identify and resolve complex technical issues in a timely manner.Provide...


  • New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist role involves delivering high-quality technical support to customers through various communication channels. This position requires a blend of technical expertise and customer service-oriented skills. Candidates should possess experience in troubleshooting, resolving technical issues,...


  • New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our remote team in Colombia. As a key member of our support team, you will be responsible for providing timely and effective technical support to our customers.Responsibilities:Review and update support tickets through various channels.Document and track issues to...


  • New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our remote team based in Colombia. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolutions, and maintaining clear and concise records of customer...


  • New York, New York, United States HCL Technologies Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at HCL Technologies. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting and resolving technical issues related to hardware, software, and network...


  • New York, New York, United States Core BTS Full time

    Job Title: Technical Support SpecialistCore BTS is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and guidance to resolve users' Cisco IP phone...


  • New York, New York, United States Yoh Full time

    Job Title: Technical Support SpecialistAt Yoh, we are dedicated to providing exceptional talent solutions to businesses across various industries. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT systems.Job Summary:This is a full-time contract role for an Information Technology Support...


  • New York, New York, United States EdEx - Education Recruitment Full time

    Job Title: Technical Support SpecialistLocation: Remote-FriendlyEdEx - Education Recruitment is a dynamic and innovative technology company that specializes in providing cutting-edge software solutions to a diverse range of clients. Our mission is to empower businesses with technology that drives efficiency and growth. We are a remote-friendly company,...


  • New York, New York, United States Manhattan Prep Full time

    Job Title: Technical Support SpecialistManhattan Prep is a leading test preparation company seeking a skilled Technical Support Specialist to join our team.We are a fast-paced, entrepreneurial organization that values innovation and excellence. Our team members are passionate about delivering high-quality services to our clients.Job Summary:We are seeking a...


  • New York, New York, United States Gogss Full time

    Unlock Your Potential as a Technical Support SpecialistGogss is seeking a motivated and detail-oriented individual to join our dynamic Tech Support team as a Technical Support Specialist for Video Security Products. In this exciting role, you will provide first-line support for infrastructure and product-related requests, assist with order management, and...


  • New York, New York, United States Insight Global Full time

    {"h1": "Technical Support Specialist", "p": "At Insight Global, we are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our Senior Executives. As a key member of our team, you will be responsible for resolving technical issues and challenges quickly and effectively, with minimal disruption to the Executive.Key...


  • New York, New York, United States Leidos Full time

    Job Title: Technical Support SpecialistLeidos is a leading provider of advanced technology solutions, and we are seeking a highly skilled Technical Support Specialist to join our team.This is an exciting opportunity to work with our Security Enterprise Solutions (SES) team, providing technical support and expertise to our customers in the Americas.Key...


  • New York, New York, United States CNH Industrial Full time

    Job Title: Technical Support SpecialistCNH Industrial is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people, helping to improve the reliability and serviceability of our...


  • New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to oversee the delivery of quality technical support to internal and external customers. As a key member of our team, you will be responsible for providing technical support to users, researching and answering questions, troubleshooting problems, and maintaining workstation...


  • New York, New York, United States Newark Board of Education Full time

    Job Title: Technical Support Specialist 2Join the Newark Board of Education as a Technical Support Specialist 2 and contribute to the success of our Information Technology team.Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist 2 to provide technical support and guidance to our IT team and end-users. The successful...


  • New York County, New York, United States Bit by Bit Inc Full time

    **Job Summary**Bit by Bit Inc is seeking a highly skilled and dedicated Onsite Technical Support Specialist to provide top-notch technical support and customer service to our clients.This is a full-time position, working on-site at a client's location 3-4 days a week. As a member of our team, you will be responsible for providing technical support,...


  • New York, New York, United States Atrium Staffing Full time

    Job Title: Technical Call Center SpecialistJob Summary: Atrium Staffing is seeking a highly skilled Technical Call Center Specialist to join our team. As a Technical Call Center Specialist, you will be responsible for providing timely and efficient resolution of customer issues via phone and email support. You will handle support requests and manage parts...


  • New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and quality technical support to internal and external customers.Key Responsibilities:Provide technical support to users by researching and answering questions, troubleshooting...


  • New York, New York, United States HCL Technologies Full time

    Job DescriptionKey Responsibilities:Provide timely and effective support for on-call escalations and conduct root cause analysis of given issues.Independently resolve tickets within agreed Service Level Agreements (SLAs) for ticket volume and time.Adhere to quality standards, regulatory requirements, and company policies.Contribute to value-added activities...


  • New York, New York, United States Riversideeurope Full time

    Job Title: Technical Support SpecialistRiverside Europe is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global team of over 350 end-users.Key Responsibilities:Provide technical support to end-users via phone, email, and remote...