Technical Support Specialist
1 day ago
Key Responsibilities:
- Provide timely and effective support for on-call escalations and conduct root cause analysis of given issues.
- Independently resolve tickets within agreed Service Level Agreements (SLAs) for ticket volume and time.
- Adhere to quality standards, regulatory requirements, and company policies.
- Contribute to value-added activities such as knowledge base updates and management, training freshers, and coaching analysts.
- Ensure positive customer experience and high Customer Satisfaction (CSAT) through First Call Resolution and minimum rejected resolutions or reopen cases.
About the Role:
This role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving complex technical issues. As a Technical Support Specialist, you will be responsible for providing timely and effective support to our customers, ensuring that their issues are resolved efficiently and effectively.
What We Offer:
At HCL Technologies, we offer a dynamic and supportive work environment that fosters growth and development. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.
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