Technical Support Specialist
1 day ago
Riverside Europe is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global team of over 350 end-users.
Key Responsibilities:- Provide technical support to end-users via phone, email, and remote desktop
- Manage a queue of support requests and update incidents in a timely fashion
- Deploy and configure PCs, software, and other IT equipment
- Track inventory and lifecycle of assets
- Provide high-touch support for video conferences and mobile devices
- Troubleshoot remote connectivity issues, including VPN and Citrix access
- Document internal support procedures and knowledgebase articles
- 2 years of IT support experience preferred, but entry-level candidates will also be considered
- Experience working with and supporting all levels of an organization, including C-level staff
- Knowledge of PCs, networking, and A/V technologies, including Windows workstation OS
- Knowledge of LAN/WAN technologies, client-side DNS, DHCP, DFS, and GPO services
- Knowledge of Active Directory user and group administration
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Ability to multi-task and prioritize work
- Proven analytical and problem-solving abilities
- Self-motivated and eager to learn
- Strong customer service, troubleshooting skills, and work ethic
- Professional demeanor and appearance
- Strong follow-up and follow-through skills
- Windows Desktop Operating Systems (Windows 10)
- Microsoft Office 365 suite of products
- Zoom Cloud Video & Voice Administration
- Okta Identity Management
- Maas360 Mobile Device Manager
- Citrix client access
- ESET Anti-virus, Sophos Disk Encryption, BeyondTrust Privilege Management
- Mimecast Email Gateway and Archive
- Polycom and Cisco Endpoint Cameras
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