Technical Support Specialist

1 day ago


New York, New York, United States Riversideeurope Full time
Job Title: Technical Support Specialist

Riverside Europe is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global team of over 350 end-users.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and remote desktop
  • Manage a queue of support requests and update incidents in a timely fashion
  • Deploy and configure PCs, software, and other IT equipment
  • Track inventory and lifecycle of assets
  • Provide high-touch support for video conferences and mobile devices
  • Troubleshoot remote connectivity issues, including VPN and Citrix access
  • Document internal support procedures and knowledgebase articles
Requirements:
  • 2 years of IT support experience preferred, but entry-level candidates will also be considered
  • Experience working with and supporting all levels of an organization, including C-level staff
  • Knowledge of PCs, networking, and A/V technologies, including Windows workstation OS
  • Knowledge of LAN/WAN technologies, client-side DNS, DHCP, DFS, and GPO services
  • Knowledge of Active Directory user and group administration
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Ability to multi-task and prioritize work
  • Proven analytical and problem-solving abilities
  • Self-motivated and eager to learn
  • Strong customer service, troubleshooting skills, and work ethic
  • Professional demeanor and appearance
  • Strong follow-up and follow-through skills
Relevant Technologies:
  • Windows Desktop Operating Systems (Windows 10)
  • Microsoft Office 365 suite of products
  • Zoom Cloud Video & Voice Administration
  • Okta Identity Management
  • Maas360 Mobile Device Manager
  • Citrix client access
  • ESET Anti-virus, Sophos Disk Encryption, BeyondTrust Privilege Management
  • Mimecast Email Gateway and Archive
  • Polycom and Cisco Endpoint Cameras
Job Type:Full-timeReporting Structure:Reports to Managing Director, TechnologyRequired Education:Bachelor's Degree preferredRequired Experience:2 years of professional IT support experience

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