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Customer Service Representative

2 months ago

Brea, California, United States Workway Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Workway. As a key member of our contact center, you will be responsible for providing exceptional service to our credit union members through various communication channels.

Key Responsibilities:

  • Handle inbound calls from members in a fast-paced environment, responding to their inquiries and resolving issues in a timely and professional manner.
  • Provide excellent customer service by offering personalized support and guidance on our products and services, including checking accounts, loans, and credit cards.
  • Communicate effectively with members to understand their needs and provide solutions that meet their expectations.
  • Work collaboratively with our team to achieve sales and service goals, while maintaining a positive and productive work environment.

Requirements:

  • One year of experience in a sales/customer service environment, preferably in the financial industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Computer skills and proficiency in using various software applications.
  • Spanish speaking skills are a plus, but not required.

What We Offer:

  • Competitive hourly rate of $23.25/hour.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) plan with company match.

Workway, Inc. is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.