Customer Service Supervisor
6 days ago
We are seeking a highly motivated and experienced Assistant Account Manager to join our team at Propark Mobility. As a key member of our operations team, you will be responsible for supervising and managing our frontline associates, ensuring exceptional customer service, and driving business growth.
Key Responsibilities- Supervise and Manage Frontline Associates: Oversee the daily activities of our frontline team, including cashiers, valets, and maintenance personnel, to ensure seamless operations and exceptional customer service.
- Handle Customer Complaints and Operational Issues: Respond promptly and professionally to customer complaints and day-to-day operational issues, resolving them in a timely and satisfactory manner.
- Act as Liaison between Customers, Staff, and Management: Serve as a key point of contact between customers, staff, and management, ensuring effective communication and collaboration.
- Make Recommendations for Hiring, Appraisal, and Disciplinary Actions: Provide recommendations for hiring, appraising employee productivity, and disciplining employees, including termination, in accordance with company policies and procedures.
- Assist in Training and Development: Assist in training cashiers, valets, and shuttle drivers to ensure they meet job expectations and provide continuous customer service training for all Propark employees at assigned locations.
- Monitor Safety and Cleanliness: Patrol and monitor the safety and cleanliness of our parking garages and facilities, ensuring a secure and pleasant environment for customers.
- Process Cash Receipts and Compile Bank Deposits: Process cash receipts and compile bank deposits for bookkeeper revenue reports, ensuring accuracy and proper safeguarding.
- Assist with Scheduling and Payroll: Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses and assist in reconciling time cards and submitting payroll for Propark staff.
- Ensure Compliance with Company and Client Policies: Ensure compliance with company and client policies and procedures, including safety protocols and customer service standards.
- Supervisory Experience: Proven supervisory experience in the parking, customer service, and/or hospitality industries.
- Excellent Communication Skills: Exceptional conversational and written communication skills, with the ability to effectively communicate with customers, staff, and management.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to resolve complex issues and make informed decisions.
- Flexibility and Adaptability: Ability to work flexible schedules, including weekends and holidays, and adapt to changing priorities and deadlines.
- Teamwork and Collaboration: Proven ability to work effectively in a team environment, collaborating with colleagues to achieve common goals and objectives.
- Competitive Compensation and Benefits: Competitive salary and benefits package, including medical, dental, vision, and 8 supplemental insurances.
- Opportunities for Growth and Development: Opportunities for career growth and development, with a focus on promoting from within.
- Flexible Scheduling: Flexible scheduling, including paid holidays and wellness programs.
- Free Parking: Free parking while working at your assigned Propark location(s).
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