Service Coordinator

4 weeks ago


Bakersfield, California, United States Grapevine MSP Technology Services Full time
Job Description

Grapevine MSP Technology Services is seeking a professional to fill the role of Service Coordinator. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Responsibilities:

  • Provide exceptional customer service, ensuring timely and accurate resolution of customer requests.
  • Coordinate with internal and external stakeholders to ensure seamless service delivery.
  • Monitor and analyze customer service functions to identify areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with the procurement team to ensure timely delivery of products and services.
  • Communicate effectively with customers, providing regular updates on service progress and any changes or outages.
  • Escalate customer concerns or issues to the Service Manager as needed.
  • Contribute to the development of training materials and programs to enhance job knowledge and skills.
  • Participate in team meetings and contribute to the development of team goals and objectives.

Requirements:

  • Previous experience in customer service, IT, or a related field.
  • Strong communication and interpersonal skills.
  • Excellent organizational and coordination abilities.
  • Self-motivated and able to work independently.
  • Dependable and able to meet deadlines.
  • Proficient in Office 365.

Benefits:

  • Competitive pay and benefits package.
  • 401K plan with matching contributions.
  • Access to low-cost healthcare options.
  • Vacation time and paid sick leave.
  • Performance bonuses and recognition.
  • Equipment and tools provided.
  • Opportunities for growth and development.


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