Property Claim Representative
4 weeks ago
About the Role
We are seeking a skilled Property Claim Representative to join our team at Travelers Insurance. As a Property Claim Representative, you will be responsible for evaluating and resolving personal and business property claims. You will work closely with customers to understand their needs and provide excellent customer service.
Key Responsibilities
- Provide quality claim handling throughout the claim life cycle while maintaining full compliance with internal and external standards and state specific regulations.
- Resolve inquiries from customers, contractors, agents or other participants on open or closed Property claims.
- Participate in our Catastrophe Response Program which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
- Complete virtual inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
- Handle claims and other functional work involving one or more lines of business other than property.
- Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements.
Requirements
- High School Diploma or GED.
- One year of outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.
- Excellent interpersonal and customer service skills with the ability to use sound judgement to analyze and resolve claims.
- Ability to work independently, manage time, and prioritize multiple claims simultaneously.
- Excellent written and verbal communication skills with the ability to negotiate, convey, and receive information effectively.
What We Offer
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Travelers is an Equal Opportunity Employer
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
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