Quality Control Claims Clerk
10 hours ago
All potential applicants are encouraged to scroll through and read the complete job description before applying.
The Quality Control Claims Clerk will assist managers and the Director of Quality Control in filing claims following an accident, claim of damage/theft or other incident that caused damage to motor vehicles, persons, or property.
They will act as an assistant in this department, creating files and managing the tracking for any incidents, as well as the management of our fleet of shuttle vehicles and other company cars.
Interpersonal communication with clients, customers, and managers will be a routine part of this role.
Duties/Responsibilities:
Receives reports of claims damage via multiple communications methods.
Processes written claims, contacting management to gather additional information as needed.
Reports incidents to insurance companies via phone and web based systems.
When an accident has occurred, acquires a copy of all necessary reports and gathers facts concerning the accident, any injuries, or property damage.
Explains the claims management process to customers and internal employees.
Updates customer’s claim history by entering required information related to the claim.
Performs other related duties as assigned.
Acts as the first point of contact for all customers contacting the department.
Works with management to coordinate shuttles and company vehicle’s maintenance, compliance, and movement across the company.
Acts as a liaison between VPA and service facilities including body shops, service departments, etc.
Assists in the review of on-board cameras for quality control measures.
Assists in the delivery and retrieval of vehicles from service locations both locally and at company operated sites as needed.
Assists in other departments as needed based on business needs.
Required Skills/Abilities:
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite or similar software.
Excellent organizational skills and attention to detail.
Must possess at least a class D driver’s license, with an acceptable driving record for VPA’s insurance policy for the duration of employment.
Must be at least 20 years of age due to VPA’s insurance regulations
Preferred Skills/Abilities:
CDL license with P endorsement
Prior experience in the insurance or automotive industry
Education and Experience:
High school diploma or equivalent required.
Training in office skills desired.
One year of clerical experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must meet the physical requirements of a Shuttle Driver
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