Experienced Property Resolution Claim Specialist
4 weeks ago
About the Role:
Taking care of our customers, our communities, and each other is at the heart of our business. As a Property Claim Representative at Travelers Insurance, you will play a vital role in providing assurance to our customers during life's challenging moments.
Key Responsibilities:
- Provide quality claim handling throughout the claim life cycle while maintaining full compliance with internal and external standards and state-specific regulations.
- Resolve previously closed 1st party PI and BI Property claims that vary in severity and/or complexity.
- Resolve inquiries from customers, contractors, agents, or other participants on open or closed Property claims.
- Participate in our Catastrophe Response Program, which may include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
- Complete virtual inspection of losses, including accurate scope of damages, photographs, written estimates, and/or computer-assisted estimates.
- Handle claims and other functional work involving one or more lines of business other than property.
- Acquire and maintain relevant Insurance Licenses to comply with state and Travelers requirements.
Requirements:
- Interpersonal and customer service skills - Advanced
- Organizational and time management skills - Intermediate
- Ability to work independently - Intermediate
- Judgment, analytical, and decision-making skills - Intermediate
- Negotiation skills - Intermediate
- Written, verbal, and interpersonal communication skills, including the ability to convey and receive information effectively - Intermediate
- Investigative skills - Intermediate
- Ability to analyze and determine coverage - Intermediate
- Analyze and evaluate damages - Intermediate
- Resolve claims within settlement authority - Intermediate
- Bachelor's Degree
- Customer Service experience
- Two years of outside property claim handling experience
What We Offer:
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
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