Endpoint Management Specialist

1 week ago


Davis, California, United States University of California-Davis Full time

Position Overview

The Endpoint Management Specialist plays a pivotal role in the Information Technology department, focusing on the maintenance and enhancement of endpoint management systems and services. This position is centered around the automation of endpoint management across various operating systems, including Windows, Mac, and Linux, from the initial setup to the eventual decommissioning of systems.

Key Responsibilities

  • Endpoint Management and Automation (50%): Oversee the automation processes for endpoint management, ensuring efficient system operations.
  • Software Deployment and Patching (30%): Manage the deployment of software and the patching of operating systems to maintain security and functionality.
  • Collaboration and Support (20%): Work closely with the Aggie Desktop team to provide support and enhance the user experience across the campus.

Essential Qualifications

  • Proven experience in managing and supporting both Windows and Mac operating systems.
  • Familiarity with endpoint management tools such as HCL BigFix, Jamf, or Microsoft Endpoint Manager (Intune).
  • Basic scripting skills and familiarity with Linux operating systems.
  • Strong understanding of IT security principles and compliance requirements.
  • Excellent communication skills, both written and verbal, to effectively document processes and train users.

Preferred Qualifications

  • Certification in ITIL Foundations or a similar IT Service Management methodology.
  • Experience in automating software deployment and patching processes.
  • Background in a higher education environment.
  • Experience in creating and managing self-service software catalogs for end users.

Department Overview

The Information Technology department is dedicated to providing comprehensive IT services and support to the institution. This includes managing endpoint devices, ensuring compliance with security standards, and facilitating the effective use of technology across various departments.

Benefits

Employees enjoy a range of benefits, including high-quality medical plans, extensive leave benefits, and opportunities for professional development. The institution is committed to fostering a diverse and inclusive environment.

Work Environment

Employees are expected to adhere to the principles of community in all interactions and may be required to work occasional nights or weekends to meet project deadlines.



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