Service Department Director

6 days ago


Oakland, California, United States Napleton Auto Group Full time
Job Summary

We are seeking an experienced Automotive Service Director to lead our Service Department at Napleton Elmhurst Imports. As a key member of our team, you will be responsible for driving the performance of the Service Area by attracting, developing, and retaining top talent and creating an exceptional customer experience.

Key Responsibilities
  • Set clear vision and goals for the Service Department to achieve targeted performance goals.
  • Drive a highly efficient sales and production operation to quickly service customers while ensuring a fix it right the first time experience.
  • Engage and motivate the team to achieve key goals and performance expectations following Napleton's processes.
  • Attract, develop, and retain the best talent for the Service Department.
  • Create an exceptional customer experience to drive customer loyalty.
  • Ensure the Service area is customer-ready with proper displays and information.
  • Manage the business in accordance with Napleton and the manufacturer requirements and processes.
  • Analyze the business to determine opportunities and develop action plans to improve performance.
  • Drive the business through day-to-day involvement in the operations.
Requirements
  • High School Diploma or equivalent.
  • 5+ years of proven Automotive Service Management experience.
  • Ability to set and achieve targeted goals.
  • Ability to attract, develop, and retain talent.
  • Experience and desire to work with technology.
  • Valid Driver's License and have and maintain an acceptable driving record.
  • 18+ years of age or older to comply with the company driving policy.
What We Offer
  • Aggressive compensation plans.
  • Family Owned and Operated – 90+ years in business.
  • Medical, Dental, and Vision Insurance.
  • 401K and additional benefits.
  • Accrued Vacation Time.
  • Paid Training.
  • Discounts on products, services, and vehicles.
  • Growth Opportunities.


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