Enterprise Account Manager 3

1 month ago

Antioch, Tennessee, United States Comcast Corporation Full time
Job Summary

As a key member of our team, you will be responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers. Your goal will be to generate new business within an assigned group of leads and opportunities, while developing and managing overall account strategies for specific named account customers. This will involve a focus on incremental revenue growth opportunities and retention of embedded base services, as well as reduction of churn and/or write-downs as a result of overall customer relationship management and customer satisfaction.

Key Responsibilities
  • Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.
  • Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
What We Offer

As a valued member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive compensation package, including a base salary and commission structure, as well as a comprehensive benefits program that includes medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities.

Requirements

To be successful in this role, you will need to have a strong background in sales and account management, with a proven track record of success in generating new business and growing revenue. You will also need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced, dynamic environment. A bachelor's degree is required, and 10+ years of relevant work experience is preferred.

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