Enterprise Account Manager
3 weeks ago
Comcast is seeking a highly skilled Enterprise Account Manager to provide strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers. The ideal candidate will have a proven track record of generating new business and developing overall account strategies for specific named account customers, with a focus on incremental revenue growth opportunities and retention of embedded base services.
Key Responsibilities- Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
- Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
- Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
- Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
- Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
- Reward customer contracts to protect and grow existing revenue streams.
- Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
- Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate.
- Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.
- Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.
- Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
- Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed.
- Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
- Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
- Bachelor's Degree
- 10 Years of relevant work experience
- Strong sales and account management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
Comcast is proud to offer a competitive compensation package, including a base salary, commission, and benefits. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
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