Client Services Coordinator

2 weeks ago


Southampton, Pennsylvania, United States Amcord Care Full time
Job Overview

Salary: $20 per hour

Qualifications:

- Bachelor's degree in social work, psychology, or a related discipline

- OR -

- A minimum of 3 years of experience in a social services or healthcare environment

Main Responsibilities:

As a Client Services Coordinator, you will play a crucial role in the coordination of services for elderly and disabled individuals, ensuring they receive the necessary support tailored to their unique needs. This position allows for remote work, with occasional travel required to meet clients in their homes.

Key Duties:

  • Participate in orientation and ongoing training sessions (conducted remotely);
  • Manage a caseload of clients, regularly assessing and evaluating their health service options;
  • Conduct comprehensive assessments to assist clients in accessing Home and Community-Based Services (HCBS) that promote independent living;
  • Guide clients in navigating Long-Term Services and Supports (LTSS) and Medical Assistance services;
  • Perform monthly follow-up calls and update service plans as necessary;
  • Maintain effective communication with clients and internal teams;
  • Inform clients of their rights to select any qualified provider for their service needs;
  • Engage in remediation activities as required;
  • Oversee a caseload of approximately 70-80 clients;
  • Ensure consistent communication with service providers;
  • Monitor budget authority for clients to ensure compliance with approved service hours;
  • Report any incidents or allegations of neglect or abuse within a 24-hour timeframe;
  • Adhere to Amcord Care Inc. policies regarding documentation, confidentiality, and employee rights.
  • Exhibit a willingness to work independently while also being proactive in fieldwork.

Additional Requirements:

- Reliable transportation and a valid driver's license are essential.

- Work schedule is Monday to Friday, 9 AM to 5 PM (no weekends).

- Bilingual candidates are preferred but not mandatory.


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